2011 Customer Care Leadership Forum (New York)
Thursday, April 14, 2011
New York, NY
Perspectives By:
Bob Azman
Senior VP, Customer Experience and Education
Thomson Reuters
Dave Dobrosky
Senior Vice President, Customer Contact Centres
Scotiabank
Nancy Dobrozdravic
Vice President, Solutions Marketing
Aspect
Cliff Dorsey
Vice President Enterprise Sales
LivePerson, Inc.
Paul Everett
Senior Vice President Customer Service
Ceridian Corporation
Jasmine Green
Vice President and Chief Customer Advocate
Nationwide Insurance
Sheila Harrell
Vice President, Customer Service Operations
FedEx
John Knieriem
SVP, Customer Experience
Wells Fargo & Company
Andrew Koven
President E-Commerce & Customer Experience
Steve Madden Ltd.
Ingrid Lindberg
Customer Experience Officer
CIGNA Corporation
Cliff Martz
Vice President, Contact Centre Operations & Portfolio Management
Pitney Bowes
Marco Pacelli
CEO
ClickFox
Donna Perkins
Vice President- Customer Service Operations
Comcast Corporation
Jason Pettit
SVP / Process Design Executive Information and Performance Solutions
Bank of America
Scott Sachs
Senior Director, Call Center Operations
Assurant Solutions
Karalyn Sartor
Vice President, Customer Care Global Center of Expertise
Best Buy, Co.
Tina Taylor
Vice President Global Customer Operations
General Electric Co.
Adriana Torres
Global Contact Center Head
Citigroup
Pete Winemiller
Senior Vice President Guest Relations
Oklahoma City Thunder
Summary:
As the economy continues to recover and constrains leaders within organizations tasked with customer care and contact center leadership, Argyle Executive Forum, is pleased to present the 2011 Leadership in Customer Care forum.
Today’s economic landscape is forcing organizations to carefully examine and reduce their costs, but organizations need to put forth a customer-first approach to business now more than ever. It is the role of senior customer care executives to keep up with the challenges and the constantly evolving industry. Executives are looking at ways to succeed by leading the charge to create a proactive strategy for cutting costs while focusing on customer concerns. These are amongst the topics that will be addressed at the 2011 Leadership in Customer Care Forum.
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Date: Thursday, April 14, 2011
Time: 8:00am – 5:40pm
Location: New York, NY
*Event location will be disclosed to attendees upon completion of the registration process.
- Meeting Overview
- Chief Content Officer
- Agenda
- Speaking Faculty
- Partners
- Support the Meeting
- Participation Requirements
- Travel and Other Information
- Member Substitution Policy
Advance registration is required for all member meetings. Registration is not available onsite.
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