2011 Customer Care Leadership Forum (San Francisco)
Thursday, December 15, 2011
San Francisco, CA
Perspectives By:
Joel Alden
Partner
A.T. Kearney
Neeraj Arora
Vice President Customer Experience
Farmers Insurance Group of Companies
Christophe Bodin
VP & GM Support and Maintenance
BMC Software
Nick Capener
VP Customer Service
Fisher & Paykel
Devin Carty
Chief Experience Officer & Chief Learning Officer
Vanguard Health Systems
Brent Cohler
Sr. Director, Industry Marketing
Kony Solutions
Susan DeLaney
Vice President Customer Experience
UPS
Melissa Eaton
Head of National Call Centers
Mercury Group Auto Insurance
Joe Galvin
CMO
ClickFox
Laurie Giammona
Vice President Customer Care
Comcast
Jorg Heinemann
EVP, Customer Operations & CIO
SunPower Corporation
Nichole Jordan
Director Contact Center Operations
PG&E Corporation
Michael Kropidlowski
Senior Product Marketing Manager
Aspect
Rick Lawson
Senior Vice President, Growth & Development
ACCENT MARKETING SERVICES
Kathryn McGavick
Vice President Customer Support Group
Coinstar Inc.
Dave Newberry
VP of Customer Experience
The Hartford Financial Services Group, Inc.
Daniel Nordale
VP of Marketing, Enterprise Division
Nuance Communications, Inc.
George O'Meara
Senior Vice President of Customer Advocacy United States and Canada
Cisco Systems
Adam Pressman
Principal
A.T. Kearney
Mark Selcow
President
Merced Systems
Ed Shepherdson
SVP, Enterprise Solutions
Coveo Solutions
Summary:
As the economy continues to recover and constrains leaders within organizations tasked with customer care and contact center leadership, Argyle Executive Forum, is pleased to present the 2011 Customer Care Leadership Forum.
Today’s economic landscape is forcing organizations to carefully examine and reduce their costs, but organizations need to put forth a customer-first approach to business now more than ever. It is the role of senior customer care executives to keep up with the challenges and the constantly evolving industry. Executives are looking at ways to succeed by leading the charge to create a proactive strategy for cutting costs while focusing on customer concerns. These are amongst the topics that will be addressed at the 2011 Customer Care Leadership Forum.
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Date: Thursday, December 15, 2011
Time: 8:30am – 5:00pm
Location: San Francisco, CA
*Event location will be disclosed to attendees upon completion of the registration process.
- Meeting Overview
- Agenda
- Speaking Faculty
- Partners
- Participation Requirements
- Member Substitution Policy
- Travel and Other Information
- Support the Meeting
Advance registration is required for all member meetings. Registration is not available onsite.
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