Perspectives By:

Summary:

Argyle Executive Forum, in partnership with Microsoft Tellme, is pleased to present the 2011 Leadership in Customer Care forum.

Today’s economic landscape is forcing organizations to carefully examine and reduce their costs, but organizations need to put forth a customer-first approach to business now more than ever. It is the role of senior customer care executives to keep up with the challenges and the constantly evolving industry. Executives are looking at ways to succeed by leading the charge to create a proactive strategy for cutting costs while focusing on customer concerns. 

In the face of such challenges, the event hosts will convene the leaders of customer care for an invitation-only session. Participation is strictly limited to customer care leaders. Key themes for our day include but are not limited to:

• Understanding the changing landscape of customer care, and what it means for the future.
• How social media is paving the way for the future of customer service and contact centers.
• Effectively developing new talent to lead your contact centers.
• Successfully controlling the consumer revolution, and creating methods for great customer experiences.
• Efficiently doing more with less to preserve your customers in a down economy by working smarter.
• Making the call center a pivotal contributor to corporate success.
• Recognizing your best alliances within your organization (sales team, marketing team, technology team, your CEO, etc.)
• Finding the sweet spot of service delivery: a review of successful service deployments.

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A Joint Event With: