2012 Customer Care Leadership Forum (New York)
Tuesday, April 17, 2012
New York, NY
Perspectives By:
Aviad Abiri
Vice President, Business Solutions
NICE Systems Ltd.
Arvindh Balakrishnan
Global VP of Customer Experience Sales Support
Oracle
Renee Cacchillo
Vice President of Service Delivery
Safelite AutoGlass
Mindy Chozick
Vice President, Sales Service
Tiffany & Co.
Thomas B. Crane
Chief Human Resources & Communications Officer
Skanska USA Inc.
Nancy Dobrozdravic
Vice President of Solutions Marketing
Aspect
Kelley Everetts
Senior Vice President, Client Care and Implementation Support
First Data
Lisa Eyer
Vice President, Client Support Services
First Data Merchant Services
Marci Ginzburg
SVP, Global Customer Success
CA Technologies
Les Harrell
Vice President - Business Customer Service
Windstream
Ben Hoffman
Customer Experience Officer
CIGNA
Diane Kelley
Vice President, Contact Center
Blue Cross and Blue Shield of Florida
Kathy Kerr
Vice President - Customer Services
New Jersey Natural Gas Company
David Morse
VP Service and Sales Portfolio Solutions
NICE Systems Ltd.
Laurie Ranegar
Senior Vice President-Operations
Tower Group Companies
Suzanne Ronner
Vice President Customer Care
Reader's Digest Association, Inc.
Ed Shepherdson
SVP, Enterprise Solutions
Coveo Solutions
Kishore Siva
Senior Vice President & Head of Customer Experience
HSBC
Vicky Stennes
VP Inflight Experience
JetBlue Airways Corporation
Lee Valentini
Senior Asst. Vice President / Director of Voice and Service Center Operations
Amica Mutual Insurance Co.
Summary:
Although today’s economic landscape is forcing organizations to carefully examine and reduce their costs, the need to put forth a customer-first approach to business is more important than ever. It is the role of senior customer care and contact center executives to keep up with the challenges inherent in this constantly evolving industry. Argyle Executive Forum is pleased to present the 2012 Leadership in Customer Care New York Forum, where executives will discuss ways to succeed, including leading the charge to create a proactive strategy for cutting costs while focusing on customer concerns, understanding how social media is paving the way for the future, as well as how customer service executives are advancing the overall business objectives.
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Date: Tuesday, April 17, 2012
Time: 8:00am – 5:00pm
Location: New York, NY
*Event location will be disclosed to attendees upon completion of the registration process.
- Meeting Overview
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- Speaking Faculty
- Partners
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- Support the Meeting
- Previous Meeting Information
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