2012 Customer Care Leadership Forum (Chicago)
Wednesday, May 16, 2012
Chicago, IL
Perspectives By:
Paul Alcala
Head Of Customer Care
Chrysler LLC
Bob Azman
Senior Vice President - Customer Experience and Education
Thomson Reuters
Arvindh Balakrishnan
Global VP of Customer Experience Sales Support
Oracle
Jennifer Bettridge
Vice President, Customer Satisfaction
CACI
Renee Cacchillo
Vice President of Service Delivery
Safelite AutoGlass
Terry Cain
Vice President, Global Customer Engagement
Avnet Inc.
Paula Corey
Vice President - Operations
Constellation NewEnergy
Jasmine Green
Vice President, Chief Customer Advocate
Nationwide Insurance
Jane Hendricks
Senior Product Marketing Manager
Aspect Software, Inc.
Lynn Holmgren
Vice President of Residential Sales and Customer Service
Frontier Communications Corp.
Kevin Kammer
Vice President and General Manager, Client Results
Arise Virtual Solutions Inc.
Cathy Kenworthy
Vice President Customer Engagement
Cardinal Health
Simon Leech
Senior Vice President and Customer Advocacy Officer
American General Life Companies
Mike Menyhart
Senior Vice President, Commercial Strategy Director
Fifth Third Bank
Linda Mikkalson
Senior Vice President, Regional Site Director
U.S. Bank
Troy Mills
Divisional V.P. - Customer Care Operations
Walgreens
Dave Newberry
Vice President of Customer Experience
The Hartford Financial Services Group, Inc.
Laurie Ranegar
Senior Vice President-Operations
Tower Group Companies
Vicky Rey
Vice President Guest Services
Carnival Cruise Lines
Summary:
Although today’s economic landscape is forcing organizations to carefully examine and reduce their costs, the need to put forth a customer-first approach to business is more important than ever. It is the role of senior customer care and contact center executives to keep up with the challenges inherent in this constantly evolving industry. Argyle Executive Forum is pleased to present the 2012 Leadership in Customer Care Chicago Forum, where executives will discuss ways to succeed, including leading the charge to create a proactive strategy for cutting costs while focusing on customer concerns, understanding how social media is paving the way for the future, as well as how customer service executives are advancing the overall business objectives.
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Date: Wednesday, May 16, 2012
Time: 8:00am – 5:20pm
Location: Chicago, IL
*Event location will be disclosed to attendees upon completion of the registration process.
- Meeting Overview
- Agenda
- Speaking Faculty
- Partners
- Participation Requirements
- Member Substitution Policy
- Travel and Other Information
- Support the Meeting
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