2012 Customer Care Leadership Forum (Chicago)
Wednesday, May 16, 2012
Chicago, IL
Paul Alcala
Head Of Customer Care
Chrysler LLC
Speaker bio coming soon...
Jasmine Green
Vice President, Chief Customer Advocate
Nationwide Insurance
Speaker bio coming soon...
Lynn Holmgren
Vice President of Residential Sales and Customer Service
Frontier Communications Corp.
Lynn Holmgren is Vice President of Residential Sales and Service Conversation Centers for Frontier Communications and has more than 20 years of experience in sales, service, marketing and contact center operations.
As Vice President, Lynn is accountable for nine centers and over 1,200 consultants who handle over 13 MM customer calls annually. Incorporated in 1935 and headquartered in Stamford, Connecticut, Frontier Communications is a Fortune 300 company and is the nation’s largest provider of communications services focused on rural America. Frontier operates in 27 states and has a 100% US Based workforce.
In July 2010, Frontier completed its acquisition of Verizon Communications’ local landline operations in 14 states. Lynn and her team have been integrating these centers’ culture, people, processes and technologies into the systems and culture of Frontier.
Previously, Lynn served as Whirpool’s National Director of Customer Care, where she led the organization through an integration of the Whirlpool organization and Maytag acquired properties.
Lynn earned her undergraduate degree in Aviation from the University of North Dakota and her graduate degree from Indiana University in Bloomington with a double major in Entrepreneurship and Marketing. Lynn spent 11 years in the United States Navy, serving both at sea and abroad. She held a sub-specialty as a Naval Aviation Supply Corps Officer and service achievements include the Meritorious Service Medal, two Navy commendation medals, a Navy Achievement Medal and the Armed Forces Expeditionary medal.
Cathy Kenworthy
Vice President Customer Engagement
Cardinal Health
Speaker bio coming soon...
Roger Kopp
Vice President, Customer Service and Operational Excellence
ACCO Brands Corporation
Speaker bio coming soon...
Troy Mills
Divisional V.P. - Customer Care Operations
Walgreens
Speaker bio coming soon...
Karalyn Sartor
Vice President, Customer Care Global Center of Expertise
Best Buy Co.
Speaker bio coming soon...
Beth Smits
Vice President-Service Operations
Best Buy Co.
Speaker bio coming soon...
*(invitation code required)
Date: Wednesday, May 16, 2012
Time: 8:00am – 6:00pm
Location: Chicago, IL
*Event location will be disclosed to attendees upon completion of the registration process.
- Meeting Overview
- Speaking Faculty
- Partners
- Participation Requirements
- Member Substitution Policy
- Travel and Other Information
- Topic Imperatives
- Support the Meeting
Advance registration is required for all member meetings. Registration is not available onsite.
