Speakers

Paul Alcala
Head Of Customer Care
Chrysler LLC

Speaker bio coming soon...

 

Jasmine

Jasmine Green
Vice President, Chief Customer Advocate
Nationwide Insurance

Speaker bio coming soon...

 

Lynn Holmgren
Vice President of Residential Sales and Customer Service
Frontier Communications Corp.

Lynn Holmgren is Vice President of Residential Sales and Service Conversation Centers for Frontier Communications and has more than 20 years of experience in sales, service, marketing and contact center operations.

As Vice President, Lynn is accountable for nine centers and over 1,200 consultants who handle over 13 MM customer calls annually. Incorporated in 1935 and headquartered in Stamford, Connecticut, Frontier Communications is a Fortune 300 company and is the nation’s largest provider of communications services focused on rural America. Frontier operates in 27 states and has a 100% US Based workforce.

In July 2010, Frontier completed its acquisition of Verizon Communications’ local landline operations in 14 states.  Lynn and her team have been integrating these centers’ culture, people, processes and technologies into the systems and culture of Frontier.    

Previously, Lynn served as Whirpool’s National Director of Customer Care, where she led the organization through an integration of the Whirlpool organization and Maytag acquired properties.   

Lynn earned her undergraduate degree in Aviation from the University of North Dakota and her graduate degree from Indiana University in Bloomington with a double major in Entrepreneurship and Marketing.  Lynn spent 11 years in the United States Navy, serving both at sea and abroad. She held a sub-specialty as a Naval Aviation Supply Corps Officer and service achievements include the Meritorious Service Medal, two Navy commendation medals, a Navy Achievement Medal and the Armed Forces Expeditionary medal.

 

Cathy

Cathy Kenworthy
Vice President Customer Engagement
Cardinal Health

Speaker bio coming soon...

 

Roger

Roger Kopp
Vice President, Customer Service and Operational Excellence
ACCO Brands Corporation

Speaker bio coming soon...

 

Troy Mills
Divisional V.P. - Customer Care Operations
Walgreens

Speaker bio coming soon...

 

Karalyn Sartor
Vice President, Customer Care Global Center of Expertise
Best Buy Co.

Speaker bio coming soon...

 

Beth

Beth Smits
Vice President-Service Operations
Best Buy Co.

Speaker bio coming soon...

 

Proceed to Registration*
*(invitation code required)

Date: Wednesday, May 16, 2012

Time: 8:00am – 6:00pm

Location: Chicago, IL
*Event location will be disclosed to attendees upon completion of the registration process.

Advance registration is required for all member meetings. Registration is not available onsite.

For event inquiries,
please contact:

Erin Sauter
(646) 839-0028
esauter@argyleforum.com
 











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