As the economy continues to recover and constrain leaders within organizations tasked with customer care and contact center leadership, Argyle Executive Forum, is pleased to present the 2012 Leadership in Customer Care Forum.

Today’s economic landscape is forcing organizations to carefully examine and reduce their costs, but organizations need to put forth a customer-first approach to business now more than ever. It is the role of senior customer care executives to keep up with the challenges and the constantly evolving industry. Executives are looking at ways to succeed by leading the charge to create a proactive strategy for cutting costs while focusing on customer concerns.  These are amongst the topics that will be addressed at the 2012 Leadership in Customer Care Forum.

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Perspectives By:

Bob Azman
Senior VP, Customer Experience and Education
Thomson Reuters

Jerry Conerly
VP Customer Care Americas
TNT USA Inc.

Lynn Costlow
Vice President, Customer Service
U.S. Cellular Corporation

Sharon Daniels
President and CEO
AchieveGlobal

James Davis
Vice President of Customer Services
Hawaiian Holdings Inc.

Sherry Ellies
Vice President Customer Development
Kimberly-Clark Corp.

Tom Floodeen
Senior Director, CRM Product Marketing
Oracle

Peter Flynn
VP Worldwide Customer Services
Stratus Technologies

James Frey
Director - Customer Experience Solution Sales
Avaya

Carmine Izzi
Vice President and General Manager
Arise Virtual Solutions Inc.

Lindsay Johnston
Vice President, Key Accounts
salesforce.com

John Knieriem
SVP, Customer Experience
Wells Fargo

Michael Kropidlowski
Senior Product Marketing Manager
Aspect

Mark Mitchell
Managing Director of Customer Experience
American Airlines

Daniel Nordale
VP Enterprise Marketing
Nuance Communications, Inc.

Patrick O'Shea
Vice President Acquisition & Retention
TXU Energy

Cory Overman
Vice President, Customer Service
Santander Consumer USA

Scott Quigley
Vice President of Sales and Customer Care
Travelocity

Ed Shepherdson
Senior Vice President, Enterprise Solutions
Coveo Solutions