2012 Customer Care Leadership Forum (Dallas)
Wednesday, February 29, 2012
Dallas, TX
Perspectives By:
Bob Azman
Senior VP, Customer Experience and Education
Thomson Reuters
Dolf Berle
President & Chief Operating Officer
Dave & Buster's Inc.
Jerry Conerly
VP Customer Care Americas
TNT USA Inc.
Lynn Costlow
Vice President, Customer Service
U.S. Cellular Corporation
Sharon Daniels
President and CEO
AchieveGlobal
James Davis
Vice President of Customer Services
Hawaiian Holdings Inc.
Sherry Ellies
Vice President Customer Development
Kimberly-Clark Corp.
Tom Floodeen
Senior Director, CRM Product Marketing
Oracle
Peter Flynn
VP Worldwide Customer Services
Stratus Technologies
James Frey
Director - Customer Experience Solution Sales
Avaya
Carmine Izzi
Vice President and General Manager
Arise Virtual Solutions Inc.
Lindsay Johnston
Vice President, Key Accounts
salesforce.com
John Knieriem
SVP, Customer Experience
Wells Fargo
Michael Kropidlowski
Senior Product Marketing Manager
Aspect
Mark Mitchell
Managing Director of Customer Experience
American Airlines
Daniel Nordale
VP Enterprise Marketing
Nuance Communications, Inc.
Patrick O'Shea
Vice President Acquisition & Retention
TXU Energy
Cory Overman
Vice President, Customer Service
Santander Consumer USA
Scott Quigley
Vice President of Sales and Customer Care
Travelocity
Ed Shepherdson
Senior Vice President, Enterprise Solutions
Coveo Solutions
Summary:
Although today’s economic landscape is forcing organizations to carefully examine and reduce their costs, the need to put forth a customer-first approach to business is more important than ever. It is the role of senior customer care and contact center executives to keep up with the challenges inherent in this constantly evolving industry. Argyle Executive Forum is pleased to present the 2012 Leadership in Customer Care Dallas Forum, where executives will discuss ways to succeed, including leading the charge to create a proactive strategy for cutting costs while focusing on customer concerns, understanding how social media is paving the way for the future, as well as how customer service executives are advancing the overall business objectives.
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Date: Wednesday, February 29, 2012
Time: 8:30am – 5:00pm
Location: Dallas, TX
*Event location will be disclosed to attendees upon completion of the registration process.
- Meeting Overview
- Agenda
- Speaking Faculty
- Partners
- Participation Requirements
- Member Substitution Policy
- Travel and Other Information
- Support the Meeting
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