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Meeting Overview

Perspectives By:

Tim Albright
Senior Director of Community Strategy
Jive Software

Bob Azman
Senior Vice President - Customer Experience and Education
Thomson Reuters

Jessica Cain
Director, Customer Strategy & Change Integration
Northeast Utilities

Elizabeth Carducci
Vice President, Best Practices, Strategic Business Analysis, Executive Presentations
Medallia

Alan Ciaverelli
Vice President Operations
21st Century Insurance and Financial Services, Inc.

Joe Cothrel
Chief Community Officer
Lithium

Charles R. Dickerson
Vice President Performance Management & Support Services
Pepco Holdings, Inc.

Nancy Dobrozdravic
Vice President of Solutions Marketing
Aspect

Joseph Forline
VP Customer Solutions, PSE&G
Public Service Electric and Gas Company

David Gustafson
Vice President, Marketing & Product Management
Mattersight

Les Harrell
Vice President - Business Customer Service
Windstream

Ian Jacobs
Senior Marketing Manager
Genesys Partners

Stacy Kouba
VP, Customer Success
CA Technologies

Michael Moore
Vice President & General Manager Call Center & Sales Operations
Sirius Satellite Radio

JC Quintana
WW Chief CEM Innovation Executive Customer Experience Management
Hewlett Packard

Brace Rennels
Director of Social Community Strategy
EMC

Suzanne Ronner
Vice President, Customer Service
EmblemHealth

David Stanley-Jones
Director of Professional Services
eGain Communications Corporation

Lee Valentini
Senior Assistant Vice President, Service Center Operations
Amica Mutual Insurance Co.

Christine Viera
Vice President, Product Marketing CRM/CX Solutions
Oracle

John Wong
SVP, US Head of Customer Experience & The Office of Complaints Ombudsman
HSBC

Carrie Zuchorski
Vice President, Customer Care
Weight Watchers International, Inc.


Summary:

Although today’s economic landscape is forcing organizations to carefully examine and reduce their costs, the need to put forth a customer-first approach to business is more important than ever. It is the role of senior customer care and contact center executives to keep up with the challenges inherent in this constantly evolving industry. Argyle Executive Forum is pleased to present the 2013 Leadership in Customer Care New York Forum: Fall Event, where executives will discuss ways to succeed, including leading the charge to create a proactive strategy for cutting costs while focusing on customer concerns, understanding how social media is paving the way for the future, as well as how customer service executives are advancing the overall business objectives.

Argyle meetings are by invitation only. If you did not receive an invitation but would like to inquire about attendance, please click here.

 

*Press policies for member meetings are set at the individual session level. Some sessions may be on the record, while others are off. Please consult the meeting agenda, which will indicate which sessions are off the record. To inquire about media presence, please click here.

Date: Wednesday, November 13, 2013

Time: 7:45am – 6:15pm

Location: New York, NY
Twitter Hashtag: #ArgyleCCNY
*Event location will be disclosed to attendees upon completion of the registration process.

Advance registration is required for all member meetings. Registration is not available onsite.

To download the program from this member meeting please fill out the form below:

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