2013 Customer Care Leadership Forum: Fall Event (New York)
Wednesday, November 13, 2013
New York, NY
Senior Director of Community Strategy
Senior Vice President - Customer Experience and Education
Director, Customer Strategy & Change Integration
Vice President, Best Practices, Strategic Business Analysis, Executive Presentations
Vice President Operations
21st Century Insurance and Financial Services, Inc.
Chief Community Officer
Charles R. Dickerson
Vice President Performance Management & Support Services
Pepco Holdings, Inc.
Vice President of Solutions Marketing
VP Customer Solutions, PSE&G
Public Service Electric and Gas Company
Vice President, Marketing & Product Management
Vice President - Business Customer Service
Senior Marketing Manager
VP, Customer Success
Vice President & General Manager Call Center & Sales Operations
Sirius Satellite Radio
WW Chief CEM Innovation Executive Customer Experience Management
Director of Social Community Strategy
Vice President, Customer Service
Director of Professional Services
eGain Communications Corporation
Senior Assistant Vice President, Service Center Operations
Amica Mutual Insurance Co.
Vice President, Product Marketing CRM/CX Solutions
SVP, US Head of Customer Experience & The Office of Complaints Ombudsman
Vice President, Customer Care
Weight Watchers International, Inc.
Although today’s economic landscape is forcing organizations to carefully examine and reduce their costs, the need to put forth a customer-first approach to business is more important than ever. It is the role of senior customer care and contact center executives to keep up with the challenges inherent in this constantly evolving industry. Argyle Executive Forum is pleased to present the 2013 Leadership in Customer Care New York Forum: Fall Event, where executives will discuss ways to succeed, including leading the charge to create a proactive strategy for cutting costs while focusing on customer concerns, understanding how social media is paving the way for the future, as well as how customer service executives are advancing the overall business objectives.
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Date: Wednesday, November 13, 2013
Time: 7:45am – 6:15pm
Location: New York, NY
Twitter Hashtag: #ArgyleCCNY
*Event location will be disclosed to attendees upon completion of the registration process.
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