Why You Should Attend!



With ever changing expectations and an influx of digitally driven customers it has become a necessity to interact in a multitude of ways and channels in order to deliver a “basic level” of quality service. Adapting an Omni-channel customer experience platform is just the beginning and the bar has been set by organizations that go above and beyond this approach.

To lead the way in customer experience is an essential way of retaining and growing revenue for your organizations. However, brainstorming ideas and gaining new tools to bring back to your company does not have to be done alone.

Argyle Executive Forum, in partnership with LogMeIn, will bring together leading customer experience executives to discuss the trends impacting CX strategies and best practices to tackle them in a discussion based format at our 2017 CX Webinar: “Raising the Bar of Customer Experience and Service”

Discussion topics will include, but are not limited to:

  • How to anticipate your customer’s needs in order to get head of service trends
  • Adapting to the younger “Millennial” customer
  • Exploring ways to improve the employee experience 
  • Best practices in implementing self-service and empowering the customer

Register to Attend

The "2017 CX Webinar: “Raising the Bar of Customer Experience and Service” " is proudly sponsored by:

  • 1:00pm – 1:05pm Argyle Executive Forum Opening Remarks
  • 1:05pm – 1:25pm Thought Leadership Spotlight
  • 1:25pm – 2:00pm Panel Discussion: “Raising the Bar of Customer Experience and Service”
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    Session topics include, but are not limited to:

    • What are the top challenges that the evolution of the customer has presented to you and your team?
      • How can you get ahead of the game and anticipate some of your customer’s needs?
      • What new trends are you seeing? Are millennials changing the way your organization addresses your customers?
    • In what ways are you currently measuring the success of your customers journey with your organization?
      • How to avoid a fragmented experience
    • What does your customer need? Understanding your customer as they interact with your company online.
      • How do you personalize this experience?
      • Best practices in creating robust self-service experiences for your customers
    • Creating new internal processes, structure and ways of working – to deliver great, engaging experiences
      • Exploring ways to improve the employee experience

  • 2:00pm – 2:10pm Audience Q&A
  • 2:10pm – 2:15pm Argyle Executive Forum Closing Remarks

Participation Requirements
 

This meeting convenes Customer Experience Executives, as well as senior executives from select partnering organizations.  Participation is reserved for Members of Argyle Executive Forum that meet the following criteria:

  • Executives at the director-level and above from organizations with over 100mm in revenues only.
  • Heads of Customer Experience (or equivalent), as well as select direct reports, from companies with at least $100mm in annual revenue.
  • Organizations that serve as vendors to this membership are not eligible to attend, but can contact Argyle for information about sponsoring a similar event.

If you do not meet these requirements, and would like to discuss participation in this meeting, please contact: Patti Bowling, PBowling@argyleforum.com, (646) 839-0109.

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  • "Their forums are intense, high-impact one day meetings of executive peers."

    A VP of Customer Support at Coinstar on the learning atmosphere at Argyle Customer Care Forums.  

  • "The forums are well managed, topical and pack as much learning and interaction into the time as possible."

    An SVP of Customer Service Programs at American General Life on attending Argyle Customer Care Forums.

  • "I always come away with actionable items that I can quickly adapt and implement into my business."

    A VP of Customer Experience Strategy at Frontier Communications on value derived from Argyle Customer Care Forums.

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