2019 CX/CMO Virtual Event: Improving Business Services with Customer Insights in the Age of Data Privacy
1 Day Meeting
Dallas, TX - Mar 11, 2015
The role of the Chief Information Officer has greatly changed during the past few years. CIOs and IT leaders—who are now integral to accelerating their business’ growth—are tasked with driving value throughout the organization. They are consistently improving processes and workflow, accelerating time to market, and identifying new business opportunities. With the volatile economy, technology leaders have a unique opportunity to provide real business value by making decisions that will better position enterprises to succeed in upcoming years.
The Argyle CIO Leadership Forum in Dallas is bringing together leading CIOs, CISOs, CTOs, VPs, IT/Technology/MIS and IT leaders from a variety of industries to discuss best practices and innovative technology strategies. The forum will focus on several areas including: “Leveraging cloud computing,” “Challenges associated with IT consumerization,” ”Optimizing talent management,” “The impact of social media on the IT department,” “Data security,” and “The changing role of the CIO.”
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When Marx took his first CIO position, the CEO mandate was simple. Deliver exceptional IT services at a lower cost. In four years, Marxâ€™s team had quadrupled their customer satisfaction scores with over 80% satisfied and highly satisfied users, taking them from lowest ranked department to highest. A Gartner case study, Marx leveraged the same principles in his next role. Few were surprised when IT came out on top of their organizations physician satisfaction survey. An amazing 96% of clinicians reported satisfaction or high satisfaction with IT.
Session topics include, but are not limited to:
If you were to take the time to scrutinize the data protection threats to your enterprise, youâ€™d quickly realize that: 1) the threats are plentiful, and 2) sometimes the non-technical threats are just as dangerous as the high-tech vulnerabilities. This presentation takes a high-level but interesting view of the threats faced by the typical enterprise. For the past 17 years, Gene Scriven has created and evangelized his list of â€œGeneâ€™s Dirty Dozenâ€ to shed light on these vulnerabilities. This presentation will highlight some issues you might not have thought of - and it ends with a contrast of todayâ€™s top threats compared with those from the threats of â€œthe last centuryâ€ (from 1998, actually).Gene ScrivenChief Information Security OfficerSabre Corporation
As technology continues to pervade every aspect of our business and personal life, the role of the CIO as an innovator and visionary that can lead not only an IT organization, but also the business along its digital journey is critical. Technology is not going away, and unless CIOs change how they engage with the business, they will lose their relevancy and â€œseat at the tableâ€. In this session, Mike Anderson will talk about his experiences and will share actions you can take within your companies to remain relevant in the technology conversation.Mike AndersonSVP & CIOCROSSMARK
This event will feature insights from top executives, including