2017 CIO Virtual Event: The Field Service Engineer of the Future
Why You Should Attend!
Field service is finally getting its due tech makeover with disruptive technologies from the Industrial Internet. Machine learning, Artificial Intelligence, and drones are changing field service today.
Improved management, delivery and monitoring is driving greater productivity, happier customers and increased revenue. While these advances are enabling outcome-based business models, there are still challenges that require thoughtful planning to solve – particularly in regards to skills.
Whether it’s data analytics, augmented reality or remote mentoring in the field, service technicians will need different skills than yesterday’s simple break/fix mentality. Analysts predict that service techs will need to focus more on customer outcomes because increased maintenance efficiency will lead to fewer face to face customer interactions.
Join Mark Homer, VP Global Customer Transformation, and Coen Jeukens, Director of Global Customer Transformation as they discuss how to transform today’s technicians into the new service engineers of the future.
The "2017 CIO Virtual Event: The Field Service Engineer of the Future"
is proudly sponsored by:
ServiceMax – From GE Digital is a leading industry provider of field service management software – an estimated $25 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the leading provider of complete end-to-end mobile and cloud-based technology for the sector. ServiceMax goes to every length -- from joining technicians on service calls to publishing the industry's leading online publication -- to help customers discover untapped innovation, unleash new revenue streams, drive efficiency, and most importantly delight their end-customer. To learn more, please visit www.ServiceMax.com.
This event will feature insights from top executives, including:
VeriFone View Bio »
Imran is a global technology and business leader with 20+ years of experience working and living in Singapore, Germany and USA.
He has a strong background in mobile, e-commerce, security, big data, Intelligent analytics and networking industry.
In his various leadership roles at Siemens, Infineon, Lantiq, and NXP as VP, GM and President he is known for driving new markets and providing simple solutions for daily life problems by reducing the friction in use of the technology.
In his current role as VP of Business & Technology at Verifone, where he is leading innovative solutions for commerce and intelligent data analytics.
He is also a faculty member (adjunct) at Santa Clara University (SCU) and University of Santa Cruz (UCSC) focusing on mobile payments, e-commerce security and cryptocurrency.
He holds an M.S. in computer engineering from University of Southern California (USC) and has completed Global Management Development from Babson college.
ServiceMax View Bio »
Mark Homer is Vice President of Global Customer Transformation at ServiceMax where he focuses on working with prospects and existing customers to understand and unlock the true value of their field service organizations. Mark is known as a dynamic, innovative and highly successful IT and digital sector director with technological vision, commercial acumen and an outstanding record for driving sales, partner channels and business development. With 25 years in the software and technology industry of which the last ten have been focused on the global service sector. Prior to joining ServiceMax, Mark was the Chief Operating Officer at Service Power Business Solutions (SVR). In this role he headed software development across offshore partners and agile development teams over three time zones. He spearheaded technological strategic vision, product development for Service Power scheduling, optimisation and field service operations and led the digital strategy for M2M and IoT connected services. Mark was educated at Oxford Brookes University and was one of the first Fellows of the Institute of IT Training.
ServiceMax View Bio »
Coen Jeukens is the Director of Global Customer Transformation at ServiceMax from GE Digital. He works with customers and prospects to fully unlock the true value and potential of their service organizations. Prior to joining ServiceMax, Coen was the services contract director at Bosch where he implemented an outcome based business model, with highly impressive results. Coen is also a regular keynote speaker at prominent field service conferences around the globe.
Dancom Technologies Limited, Dangote Industries Limited View Bio »
Ian Leslie heads the Service Management and IT Portfolio functions at Dangote Industries, a Pan African Industrial Conglomerate. In this role, Ian leads IT Field Service support services provided to internal customers across 10 African countries.
Prior to joining Dangote Industries, Ian worked with Benchmarking Partners, a management consulting firm with a focus on tech startups based in Cambridge Massachusetts.
Baker Hughes View Bio »
Speaker bio coming soon...
Walbridge View Bio »
Cynthia Weaver is the chief information technology officer at Walbridge Aldinger Company. Walbridge is an Engineering News-Record “Top 50” U.S. construction company with 15 offices in the United States and international offices in Mexico, South America and the Middle East. Walbridge is headquartered in Detroit, Michigan.
With more than 25 years serving in leadership roles in both the financial and construction sectors, Weaver is an experienced information technology strategist with current accountability for communications, data, security, enterprise systems and infrastructure.
Her career spans a wide variety of business and technical areas including disaster preparedness, process improvement, financial management and developing teams.
Working with a talented group of professionals, she leads the creation and implementation of system-driven solutions that advance the use of technology and data in support of business goals, corporate growth and increased capability in a dynamic industry.
1:00pm – 1:05pm Argyle Executive Forum Opening Remarks
1:05pm – 1:25pm Thought Leadership Spotlight
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Director of Global Customer Transformation
1:25pm – 2:00pm Panel Discussion
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VP Global Customer Transformation
Vice President Business and Technology
Director of Global Customer Transformation
Head, IT Portfolio & Service Management
Dancom Technologies Limited, Dangote Industries Limited
VP of Information Technology
2:00pm – 2:10pm Audience Q&A
2:10pm – 2:15pm Argyle Executive Forum Closing Remarks
This meeting convenes Chief Information Officers and direct reports. Participation is reserved for Members of Argyle Executive Forum that meet the following criteria:
- Director-level or higher IT executives, as well as select direct reports, from companies with at least $100M in annual revenue.
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