Why You Should Attend!



Field service is finally getting its due tech makeover with disruptive technologies from the Industrial Internet. Machine learning, Artificial Intelligence, and drones are changing field service today.

Improved management, delivery and monitoring is driving greater productivity, happier customers and increased revenue. While these advances are enabling outcome-based business models, there are still challenges that require thoughtful planning to solve – particularly in regards to skills.

Whether it’s data analytics, augmented reality or remote mentoring in the field, service technicians will need different skills than yesterday’s simple break/fix mentality. Analysts predict that service techs will need to focus more on customer outcomes because increased maintenance efficiency will lead to fewer face to face customer interactions.

Join Mark Homer, VP Global Customer Transformation, and Coen Jeukens, Director of Global Customer Transformation as they discuss how to transform today’s technicians into the new service engineers of the future.

The "2017 CIO Virtual Event: The Field Service Engineer of the Future"
is proudly sponsored by:

This event will feature insights from top executives, including:

Speaker
Imran Hajimusa Vice President Business and Technology
VeriFone
View Bio »
Speaker
Mark Homer VP Global Customer Transformation
ServiceMax
View Bio »
Speaker
Coen Jeukens Director of Global Customer Transformation
ServiceMax
View Bio »
Speaker
Ian Leslie Head, IT Portfolio & Service Management
Dancom Technologies Limited, Dangote Industries Limited
View Bio »
Speaker
Rustom Mody VP Technology
Baker Hughes
View Bio »
Speaker
Cynthia Weaver VP of Information Technology
Walbridge
View Bio »
  • 1:00pm – 1:05pm Argyle Executive Forum Opening Remarks
  • 1:05pm – 1:25pm Thought Leadership Spotlight
    read more »

    Coen Jeukens
    Director of Global Customer Transformation 
    ServiceMax

  • 1:25pm – 2:00pm Panel Discussion
    read more »

    Moderator:
    Mark Homer
    VP Global Customer Transformation 
    ServiceMax

    Panelists:
    Imran Hajimusa
    Vice President Business and Technology 
    VeriFone

    Coen Jeukens
    Director of Global Customer Transformation 
    ServiceMax

    Ian Leslie
    Head, IT Portfolio & Service Management 
    Dancom Technologies Limited, Dangote Industries Limited

    Rustom Mody
    VP Technology 
    Baker Hughes

    Cynthia Weaver
    VP of Information Technology 
    Walbridge

  • 2:00pm – 2:10pm Audience Q&A
  • 2:10pm – 2:15pm Argyle Executive Forum Closing Remarks

Participation Requirements
 

This meeting convenes Chief Information Officers and direct reports. Participation is reserved for Members of Argyle Executive Forum that meet the following criteria:

  • Director-level or higher IT executives, as well as select direct reports, from companies with at least $100M in annual revenue.

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