Why You Should Attend!



Exceptional Customer Experience has always been important, but it’s never been more difficult to achieve. In today’s digital economy, where data is available to support every facet of decision making, every moment is an opportunity to engage and create a truly memorable experience. Yet businesses struggle to create consistent experiences due to the proliferation of channels and devices. They fail to harness the data around them to create a more empowered and effective journey for their clients with multiple systems and data sources spread across functional groups. It is more important than ever to create not only positive experiences for customers, but for employees as well in order to steer company culture to prioritize the customer. Aligning the customer experience strategy with business expectations and the organization's brand is the key to ultimately deliver on the expectations of today’s customer.

Argyle Executive Forum, in partnership with Pitney Bowes, will bring together leading customer experience executives to discuss and hone in on best practices and innovative CX trends in a discussion based format at our 2017 CX Think Tank: Using Data-Driven Insights for Exceptional Customer Engagement. This session has been designed to update leaders and provide them with insight into planning and executing on a digital engagement strategy. The briefing also provides an excellent opportunity to network with peers, discuss innovative ideas and learn from what other organizations are doing

Discussion topics will include but are not limited to:

  • Aligning CX experience strategy with business expectations & branding 
  • How does CX drive the culture 
  • The power of Data 
  • How do you change your CX organization (call center, etc.) to better drive CX 
  • Embedding in the DNA of each company to drive culture of CX

The "2017 CX Think Tank: Using Data-Driven Insights for Exceptional Customer Engagement" in New York is proudly sponsored by:

This event will feature insights from top executives, including:

Speaker
Willa Hightower Director, Customer Financial Operations
PECO Energy Company
View Bio »
Speaker
Jesse Hoobler Vice President, Global Presales Pitney Bowes Software Solutions
Pitney Bowes
View Bio »
Speaker
Christine McCormack Director, Product Manager
Fidelity Investments
View Bio »
Speaker
Karen Pascoe Senior Vice President Experience Design
Mastercard
View Bio »
Speaker
Sandeep Varma Enterprise Vice President, CRM and Loyalty
1-800-Flowers.com
View Bio »
  • 8:00am – 8:35am Networking Breakfast
  • 8:35am – 8:40am Argyle Executive Forum Opening Remarks
  • 8:40am – 9:00am Pitney Bowes Remarks
    read more »

    Jesse Hoobler
    Vice President, Global Presales Pitney Bowes Software Solutions
    Pitney Bowes

  • 9:00am - 9:40am Panel Discussion: "Using Data-Driven Insights for Exceptional Customer Engagement"
    read more »

    Session Topics Include but are not limited to:

    • How does CX drive culture within your organization?
    • How are you making CX a priority to your executive suite?
    • How do you see the future of advanced analytics and AI impacting the CX Space?
    • What knowledge/understanding do you believe is essential to implement an effective CX transformation?
    • What are some of the key challenges to achieving effective customer engagement and digital transformation? What are some ways to avoid them?

    Moderator:
    Willa Hightower
    Director, Customer Financial Operations
    PECO Energy Company

    Panelists:
    Jesse Hoobler
    Vice President, Global Presales Pitney Bowes Software Solutions
    Pitney Bowes

    Christine McCormack
    Director, Product Manager
    Fidelity Investments

    Karen Pascoe
    Senior Vice President Experience Design 
    Mastercard

    Sandeep Varma
    Enterprise Vice President, CRM and Loyalty
    1-800-Flowers.com

    *Please note this session is off the record

  • 9:40am – 9:50am Coffee Break
  • 9:50am – 10:50am Interactive Roundtable Discussions
  • 10:50am – 11:00am Key Takeaways & Summation

Participation Requirements
 

This meeting convenes Customer Experience Executives.  Participation is reserved for Members of Argyle Executive Forum that meet the following criteria:

  • Manager- level or higher Customer Experience executives, as well as select direct reports, from companies with at least $1b in annual revenue.
  • Heads of Customer Experience (or equivalent), as well as select direct reports, from companies with at least $100mm in annual revenue.

About Image
  • "Their forums are intense, high-impact one day meetings of executive peers."

    A VP of Customer Support at Coinstar on the learning atmosphere at Argyle Customer Care Forums.  

  • "The forums are well managed, topical and pack as much learning and interaction into the time as possible."

    An SVP of Customer Service Programs at American General Life on attending Argyle Customer Care Forums.

  • "I always come away with actionable items that I can quickly adapt and implement into my business."

    A VP of Customer Experience Strategy at Frontier Communications on value derived from Argyle Customer Care Forums.

Traveling for the event? Stay at one of our recommended hotels nearby:

Please note the below is the preferred hotel of Argyle Executive Forum. Please specify that you are part of the Argyle group when booking sleeping rooms in order to receive a discounted rate of $255.00 per night, taxes not included. For details on where the event will take place, please contact your Argyle relationship manager.

Venue

The Fitzpatrick Grand Central


141 E. 44th Street
New York, NY 10017
Telephone: (800) 367-7701
Website