2017 Customer Experience Leadership Forum
Why You Should Attend!
#ArgyleCXOver the past five years, corporate America has become painfully aware that customers know the difference between a good and a bad user experience – and that these experiences define customer loyalty and ultimately, revenue. To facilitate candid discussions on this reality, Argyle Forum is bringing together leading customer experience executives for our annual CX Forum in Chicago. Throughout a full day of content and networking, we will focus on the most pressing issues that customer experience professionals are facing in 2017, with an agenda geared specifically towards Chief Customer, Customer Experience, and User Experience Officers, as well as VPs and Directors of customer experience, customer care, support and service in a leadership role. Key topics we’ll explore include:
- Evaluating emerging capabilities to revamp outdated call centers
- Leveraging self-service to address the needs of the increasingly demanding customer
- Driving personalized interactions and brand loyalty through mobile and social platforms
- Exploring how CX executives can effectively guide their organization towards customer-centricity
- Creating seamless experiences across the entire customer journey, including pre-sales, service and technical support interactions
- Utilizing automated analytics, cross-channel support, contact rate, and performance support data to better understand the organization
Our keynote presentations, fireside chats, panel sessions, and networking breaks will enable candid discussions with your peers focused on these topics and more. Speakers at last year’s Chicago Forum included Sandra Pineau-Boddison, Senior Vice President Customers, United Airlines; Troy Mills, Divisional Vice President Customer Care Operations, Walgreens; Iram Shah, Senior Vice President, Customer Transformation, Schneider Electric; Brian Doherty, Head of Creative Services and UX, Gogo, Dann Allen, Vice President, Customer Experience Management, Bank of the West, and more.
We look forward to bringing together another fantastic faculty in 2017, and to hosting you alongside our community of Fortune 500 CX leaders hailing from the Midwest and beyond!
This event will feature insights from top executives, including:
If you'd like to recommend a speaker, please email Tess Bradley-Jones at tbjones@argyleforum.com.

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Health Care Service Corporation View Bio »
Agenda
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8:00am-9:00am Breakfast
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9:00am-9:05am Argyle Executive Forum Opening Remarks
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10:05am-10:30am Networking Break
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11:45am-12:10pm Networking Break
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12:50pm-1:50pm Lunch
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2:40pm-3:00pm Networking Break
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3:40pm-3:45pm Argyle Executive Forum Closing Remarks
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3:45pm-4:45pm Closing Reception
Still have questions? We have answers.
I want to attend, but what if I'm unsure of my schedule and need to cancel my participation?
Just let us know. We understand that schedules
change! However,
we always have a waiting list for this event,
and if you don't
cancel, we will assume you are still attending
and your spot will
go unused. If you must, cancel at least 48 hours
prior to the
event to make room for others!
What if I can't be OOO for a whole day, or need
to come late?
We have wifi and private rooms available for
attendees to take
calls and spend some quiet time on emails, as
well as access to
printing. Have a morning meeting you can't miss?
No problem. This
event was designed for busy executives - we get
it.
I'd like to bring some colleagues. Do I need to
register them
online?
Events are more fun with friends, and we'd be happy to host your team. You can have them register online, or send us their names, titles and email addresses and we will take care of it for you! Email DJordan@argyleforum.com
I don't see the event venue listed. Where will
the meeting be
held?
To maintain exclusivity, we don't release the
venue address until
the registration process has been completed. All
logistical
details will be shared once you have requested a
pass and been
approved.
The "2017 Customer Experience Leadership Forum" in Chicago
is proudly sponsored by:

Traveling for the event? Stay at one of our
recommended hotels
nearby:
The below hotels are recommended by Argyle Executive Forum. Please note that we do not have a corporate rate.
For details on where the event will take place, please contact your Argyle relationship manager.