Why You Should Attend!



Chatbots fueled by AI are becoming an increasingly workable approach to customer service. The trick is to make them undetectable by humanizing the computer. AI has come a long way in tracking and recognizing context and is able to respond to requests and inquiries fast, saving your team time and money. 

AI and other engagement technologies are actually changing the way a business interacts with the end user and ultimately helps brands create deeper more meaningful relationships with customers than ever before.

In this session, we will discuss:

  • Ways companies are advancing their CX initiatives with intelligent automation today
  • A guide for creating rich and actionable customer profiles using contextual data
  • How leveraging predictive analytics can play a key role in graduating from reactive to proactive customer service
  • Tips for deploying automation technologies that both empower customers and deliver contact center efficiencies

The "2017 CX Virtual Event: AI and The Next Generation of Customer Experience"
is proudly sponsored by:

This event will feature insights from top executives, including:

Speaker
Vishal Bhalla Vice President & Chief Experience Officer
Parkland Health and Hospital System
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Speaker
Somesh Chablani Vice President, Customer Strategy & Experience
FIS Global
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Speaker
Akhil Talwar Senior Product Manager, Bold360
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Speaker
Sean Tygrett Senior Director of Client Experience
Cox Communications
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  • 1:00pm – 1:05pm Argyle Executive Forum Opening Remarks
  • 1:05pm – 1:25pm Thought Leadership Spotlight
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    Akhil Talwar
    Senior Product Manager, Bold360 
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  • 1:25pm – 2:00pm Panel Discussion
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    Moderator:
    Akhil Talwar
    Senior Product Manager, Bold360 
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    Panelists:
    Vishal Bhalla
    Vice President & Chief Experience Officer
    Parkland Health and Hospital System

    Somesh Chablani
    Vice President, Customer Strategy & Experience 
    FIS Global

    Sean Tygrett
    Senior Director of Client Experience
    Cox Communications

  • 2:00pm – 2:10pm Audience Q&A
  • 2:10pm – 2:15pm Argyle Executive Forum Closing Remarks
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    A VP of Customer Support at Coinstar on the learning atmosphere at Argyle Customer Care Forums.  

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    A VP of Customer Experience Strategy at Frontier Communications on value derived from Argyle Customer Care Forums.