Why You Should Attend!



Offering outstanding customer experiences doesn’t have to be a challenge. But it is both an art and a science, and requires a thoughtful and elegant approach. One of the biggest changes is in the way the customer lifecycle works. Automation is a large part of the customer’s life cycle for numerous organizations and this will only continue grow.  As a business, automation can not only directly impact your customer acquisition, but will also impact and enhance the way your customers engage with your business. By getting ahead of the game and adopting various automation, your organization can lead the way in next generation CX for the ever evolving customer.

Argyle Executive Forum, in partnership with Creative Virtual, will bring together leading customer experience executives to discuss the trends impacting CX strategies and best practices in a discussion based format at our 2017 CX Virtual Event:  What Enterprises need to Consider for Successful Automation. 

Discussion topics will include, but are not limited to:

  • Understanding your customer as they interact with your company online
  • Delivering intelligent customer service, where to start?
  • How to personalize automation
  • Which metrics matter?  How can you measure and quantify success? 

The "2017 CX Virtual Event: What Enterprises need to Consider for Successful Automation" is proudly sponsored by:

This event will feature insights from top executives, including:

Speaker
Maura Hunter Senior Vice President, Customer Experience
Fidelity
View Bio »
Speaker
Liliana Petrova Head of Customer Experience Programs
JetBlue Airways
View Bio »
Speaker
Christina Wilson Head of Customer Success
Creative Virtual
View Bio »
  • 1:00pm – 1:05pm Argyle Executive Forum Opening Remarks
  • 1:05pm – 1:25pm Thought Leadership Spotlight
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    Christina Wilson
    Head of Customer Success
    Creative Virtual

  • 1:25pm – 2:00pm Panel Discussion
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    Moderator:
    Christina Wilson
    Head of Customer Success
    Creative Virtual

    Panelists:
    Maura Hunter
    Senior Vice President, Customer Experience
    Fidelity

    Liliana Petrova
    Head of Customer Experience Programs 
    JetBlue Airways

  • 2:00pm – 2:10pm Audience Q&A
  • 2:10pm – 2:15pm Argyle Executive Forum Closing Remarks

Participation Requirements
 

This meeting convenes Customer Experience and Customer Care executives. Participation is reserved for Members of Argyle Executive Forum that meet the following criteria:

  • Director-level or higher Customer Experience and Customer Care executives, as well as select direct reports, from companies with at least $100M in annual revenue.

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  • "Their forums are intense, high-impact one day meetings of executive peers."

    A VP of Customer Support at Coinstar on the learning atmosphere at Argyle Customer Care Forums.  

  • "The forums are well managed, topical and pack as much learning and interaction into the time as possible."

    An SVP of Customer Service Programs at American General Life on attending Argyle Customer Care Forums.

  • "I always come away with actionable items that I can quickly adapt and implement into my business."

    A VP of Customer Experience Strategy at Frontier Communications on value derived from Argyle Customer Care Forums.