2018 Customer Experience Dinner: Lead with Customer Service for Your Digital Business Transformation
Why You Should Attend!
Staying ahead of the competition and continuously improving your customer satisfaction isn’t easy. Meeting the demands of new business models and creating an ongoing digital relationship with customers that delivers outcomes require your business to be fast and agile. As an innovative leader driving digital transformation, you must stay ahead of the curve and deliver a seamless, closed loop service experience for your customers.
Argyle Executive Forum, in partnership with ServiceNow, will bring together leading customer experience executives to discuss how digital transformation is impacting customer service. Other key topics will include:
• Mapping out your digital customer journey
• How IoT, AI, self-services, and big data can meet the customer demands of the future
• The demand for new talent, culture, and change management in the organization
• Delivering a seamless and agile customer experience
The "2018 Customer Experience Dinner: Lead with Customer Service for Your Digital Business Transformation" in New York is proudly sponsored by:
ServiceNow was started in 2004 with the belief that getting simple stuff done at work can be easy, and getting complex multi‑step tasks completed can be painless. From the beginning, ServiceNow envisioned a world where anyone could create powerful workflows to get enterprise work done. Today, ServiceNow is the cloud‑based platform that simplifies the way we work. ServiceNow software automates, predicts, digitizes and optimizes business processes and tasks, across IT, Customer Service, Security Operations, Human Resources and more, to create a better experience for your employees and customers while transforming your enterprise. ServiceNow is how work gets done.
6:00pm - 7:00pm Cocktail Reception
7:00pm - 7:15pm Opening Remarks and Participant Introductions
7:15pm - 9:00pm Roundtable Discussions & Dinner
This meeting convenes Customer Experience Executives. Participation is reserved for Members of Argyle Executive Forum that meet the following criteria:
- Manager- level or higher Customer Experience executives, as well as select direct reports, from companies with at least $1b in annual revenue.
- Heads of Customer Experience (or equivalent), as well as select direct reports, from companies with at least $100mm in annual revenue.
"Their forums are intense, high-impact one day meetings of executive peers."
A VP of Customer Support at Coinstar on the learning atmosphere at Argyle Customer Care Forums.
"The forums are well managed, topical and pack as much learning and interaction into the time as possible."
An SVP of Customer Service Programs at American General Life on attending Argyle Customer Care Forums.
"I always come away with actionable items that I can quickly adapt and implement into my business."
A VP of Customer Experience Strategy at Frontier Communications on value derived from Argyle Customer Care Forums.