2018 Customer Experience Leadership Forum
Why You Should Attend!#ArgyleCX
Over the past five years, corporate America has become painfully aware that customers know the difference between a good and a bad user experience – and that these experiences define customer loyalty and ultimately, revenue. To facilitate candid discussions on this reality, Argyle Forum is bringing together leading customer experience executives for our annual CX Forum in Atlanta. Throughout a full day of content and networking, we will focus on the most pressing issues that customer experience professionals are facing in 2018, with an agenda geared specifically towards Chief Customer, Customer Experience, and User Experience Officers, as well as VPs and Directors of customer experience, customer care, support and service in a leadership role. Key topics we’ll explore include:
- Leveraging self-service to address the needs of the increasingly demanding customer
- Driving personalized interactions and brand loyalty through mobile and social platforms
- Exploring how CX executives can effectively guide their organization towards customer-centricity
- Creating seamless experiences across the entire customer journey, including pre-sales, service and technical support interactions
- Utilizing automated analytics, cross-channel support, contact rate, and performance support data to better understand the organization
Our keynote presentations, fireside chats, panel sessions, and networking breaks will enable candid discussions with your peers focused on these topics and more.
We look forward to bringing together another fantastic faculty in 2018, and to hosting you alongside our community of Fortune 500 CX leaders hailing from the Southeast and beyond!
This event will feature insights from top executives, including:
If you'd like to recommend a speaker, please email Arielle Feger at email@example.com.
AT&T View Bio »
Marcos Arias is a focused, strategic, and innovative business transformation leader who inspires teams to achieve awesome customer experiences essential to customers’ lives for organizations launching new businesses or products and growing the bottom line. He is a career executive for 20+ years in the world of telecom and internet services where he has held various positions at BellSouth and AT&T.
Furthermore, his team currently manages the Customer Experience at Premium Care Call Centers across the nation. Prior engagement was Customer Experience for High Speed Internet Broadband and Voice Product Portfolio on the AT&T U-verse Platform. Previous engagements included management of online, alternate and retail channels at AT&T Broadband Product Marketing. In addition, Mr. Arias oversaw software and broadband value added applications development and deployment.
Mr. Arias has considerable depth in the areas of customer experience, calls centers, marketing, product development, capital management, project management, competitive assessment, market research, and financial assurance. In addition, his experiences include marketing to consumer, business, and wholesale segments.
Mr. Arias’ education includes the following: Catholic University - B.S. Engineering; Georgia Tech - M.S. Management; George Washington University - Masters Certificate in Project Management. His professional credentials include a Project Management Professional Certification from PMI since 1994 and he has earned a Six Sigma Green Belt. Mr. Arias has had the honor to speak at Argyle Forums, Contact Center Inner Circle, Exhibitor FastTrak, AON, PMI Leadership and Supercomm Conferences.
For R&R, Mr. Arias enjoys soccer, tennis, biking, reading, and wine tasting, and has been actively involved in raising money for his favorite charities: the March of Dimes, the Multiple Sclerosis 150K bike ride, and the Elizabeth Smart Foundation. In addition, he mentors and voluntarily consults with Cristo Rey Atlanta Jesuit High School, the Atlanta Archdiocesan School Marketing Committee, Project Management Institute, and AT&T’s Project Management Network. Mr. Arias is married with two children in Dunwoody, GA.
ServiceNow View Bio »
Nitin Badjatia serves as the Head of Product Strategy, Customer Service Management, at ServiceNow where he’s responsible for driving the strategic roadmap, field enablement, and go-to-market for the product line. He’s a two-decade veteran of enterprise customer service vendors, having been at Siebel Systems, RightNow Technologies, and Oracle in various sales and strategy roles. Nitin also led business strategy at knowledge management pioneer Knova Software. In 2012, Nitin was awarded the Consortium for Service Innovation’s Innovator award for his extensive contributions to the industry at large. Nitin is a founding board member of Customer Commons, a non-profit spinoff of Harvard University’s Berkman Klein Center, focused on privacy and identity in a digitally enabled world. He holds a Master of Public and International Affairs from the University of Pittsburgh.
MaritzCX View Bio »
As Head of CX Consulting for MaritzCX, Stacy helps organizations develop and apply the capabilities necessary to understand customer needs and apply their customer insights to drive tangible business results.
Stacy has over 15 years of client-side experience leading customer-focused efforts in the financial services and retail industries. Today, she uses that expertise to help companies develop strategic CX initiatives that provide both outside-in and inside-out perspectives, generate actionable insights, and are supported by strong CX governance. Stacy leads the development of MaritzCX’s thought leadership strategy, and is a regular contributor to industry thought leadership and best practice through her participation in CX events and webinars.
Prior to working at MaritzCX, Stacy spent a decade in leadership roles at American Family Insurance, leading large-scale customer satisfaction programs and change initiatives. Most recently, she aligned multiple care centers on industry-leading operational practices in workforce management, process improvement, training, and quality assurance. She began her career as a district manager for the global grocery store chain, ALDI, Inc.
Stacy has a business degree from Marquette University in Milwaukee, WI. She is on the board of directors for the Western Wisconsin Juvenile Diabetes Research Foundation (JDRF), and a member of the Customer Experience Professionals Association (CXPA).
Club Car View Bio »
Frank Borovsky is Vice President, Customer Experience and Information Technology, of Club Car, the world leader in golf and utility vehicles, and a strategic business unit of Ingersoll Rand. Through business process reengineering, top grading and technology innovation, Frank has been transforming Club Car’s people, processes and legacy application architecture to provide competitive advantage throughout the value chain.
Throughout his career, as both a business strategist and IT professional, Frank has helped define the vision as well as execute the plan, leveraging breakthrough technology (CRM, ERP, eCommerce, social media), to get there. Bridging the gap between the marketing and technical world, Frank has teamed to change business models in financial services as a pioneer on the web, in the aerospace industry by building customer connectivity though supply chain visibility and optimization, and in IT Services, managing SMB network infrastructure proactively, preventing problems before they occur.
Vice President, IT Services Division, Ricoh
Director, Application Development, Cooper Industries (now Eaton)
Program Director IT--Honeywell Engines Systems and Services
IT Director/CIO--Honeywell Aircraft Landing Systems
Vice President, eCommerce, Comerica Bank
Vice President Corporate Banking Marketing, Comerica Bank
Frank is a Six Sigma Blackbelt, and holds a Bachelor of Science in Administration from the University of Michigan, and an MBA in International Management from Thunderbird. He is a member for the Business Analytics Corporate Advisory Board at Auburn University, former Chairman of the Midwest Affiliate and former national board member of the American Heart Association.
Home Depot View Bio »
Kevin Bosak currently leads the Contact Center Capabilities team at The Home Depot and has been in that role for 4 years. Prior to his current role at The Home Depot, Kevin also led an IT Engineering team that supported an affiliate ERP/WMS for two years and owned the operations of the Online Order Management Systems for Home Depot for 5 years. Prior to Home Depot, Kevin spent 15 years configuring and managing Distribution and Warehouse Management Systems for Eddie Bauer/Spiegel and Dollar General Corp. Kevin grew up in Columbus, Ohio and has a Bachelor’s Degree in Communications from Ohio University.
Southern Company View Bio »
Sandra Broughton is director, Customer Experience at Southern Company Gas. She oversees resource assignments, business readiness and change management aspects of large technology projects, most recently focused on the company's CIS Consolidation. She also oversees enterprise CX strategy including Voice of the Customer initiatives, meter to cash data & analytics and process reengineering. Her team partners internally and externally to foster customer engagement, improve operations; and increase C-Sat, loyalty and advocacy of 4.5 million customers among 7 natural gas utilities. Sandra' s team has been instrumental in securing 16 customer experience industry awards for Southern Company Gas utilities since 2014 including Most Trusted Brand and Customer Champion from Cogent Reports, as well as J D Power regional winners.
Sandra holds dual degrees from Mercer University in Economics and English.
ADP View Bio »
Tracey Brown is currently the Vice-President Client Management for National Accounts at ADP. Tracey is a highly qualified leader with 20 years of experience partnering with multinational and global organizations to improve bottom-line performance through more effective management of their human capital and technology investments. Over her career, Tracey has held leadership roles in Human Resources and Operations functions.
Tracey has her Bachelor’s degree from Samford University and earned her certification as a Senior Human Resource Professional.
Tracey has been married to her husband, Kristan, for 20 years, and they are proud parents of two teenage boys. She enjoys cheering her children on at their various football, basketball, baseball and golf matches but when she gets her “own” time she enjoys reading, cooking, and running various races with her friends.
InterContinental Hotels Group View Bio »
Rachelle has been in the hospitality industry for the entirety of her career. Her passion is to make a difference and inspire others to do the same. Whether it be through paying it forward to her team, innovating to improve the guest’s experience, or founding a Women’s affinity group, making a difference has been the foundation of Rachelle’s career.
Rachelle is presently the Brand and Guest Experience Director for Holiday Inn, a division of IHG. In this role, she is currently focusing on creating Restaurant and Bar solutions that drive revenue, brand growth, and meet the needs of guests. Prior to joining IHG in October 2017, she was with Popeyes Louisiana Kitchen for over 13 years, and held various roles, most recently as Head of Guest Experience. She was responsible for developing a multi-year guest experience strategic roadmap that has improved Overall Satisfaction by 10% in the past three years. Prior to joining Popeyes, she worked for ServiceCheck Inc. There, she worked in various capacities including consulting with numerous clients of the Restaurant and Retail Industry; and was named Salesperson of the Year in 2003. She also has a Bachelor of Arts degree in English from Reinhardt University in North Georgia.
In addition to her professional role, Rachelle also serves as founding member of the Popeyes Women’s Leadership Forum (2009-2013). As President, she developed by-laws, role descriptions for the board, and an annual strategic planning process. She volunteers as the Women’s Foodservice Forum Brand Ambassador (2012-Present). She is also an advocate and member with OnBoard Inc, a nonprofit organization whose mission is to increase women in the boardroom.
In her personal life, Rachelle lives with her husband Mike and two canine babies, Chloe and Leo. She developed her love of animals very early on, having grown up on a horse farm. Rachelle enjoys the role of mom, having two amazing stepchildren, Sara and Hayes. When at home, her favorite place to be is in the kitchen cooking for her family and friends.
Aflac View Bio »
Keith Farley’s career path has ranged from marketing cordless drills to transforming supplemental insurance—with a splash of Coke. Seven years managing the DEWALT power tools brand at Black & Decker provided him a solid foundation in sales, marketing, and leadership.
Upon joining Aflac—a Fortune 500 company and the leader in supplemental insurance— Keith leveraged that experience to successfully lead many facets of Aflac Marketing (to include sponsorship, enrollment, recruiting, emerging markets, and customer retention).
In his current role as Director of Innovation & Customer Experience, Keith is charged with helping transform Aflac’s business to prepare for the future. By facilitating innovative platforms, streamlined processes, and of-the-moment technology, Keith is working to deliver a best-in-class customer experience.
A graduate of Auburn University, Keith’s professional experience has also included work with The Coca-Cola Company and Reuters. When not spending time with his wife, Melissa, and their two children, Keith enjoys tennis and wrenching around on classic cars.
Home Depot View Bio »
Thom Hacker’s retail experience spans over 20 years and he is currently the Director of the Online Contact Center for The Home Depot, responsible for the contact center site operations in Kennesaw, GA.
Thom joined The Home Depot in 2003 as a store level Loss Prevention Manager in Store Operations and has held various roles of increasing responsibility from District Asset Protection Manager, Manager of Curriculum Design and Programs/Communications, Sr. Manager of Merchandising & Operations, Corporate Director of Loss Prevention and most recently Director of Workforce Management & Strategy.
Prior to joining The Home Depot, Thom was in asset protection with Target Corporation. Thom is a graduate from DePaul University in Chicago with a Bachelor of Science degree in Management. Thom serves as a board member with the Foundation Fighting Blindness as well as Mostly Mutts Animal Rescue, Inc.
Aaron's View Bio »
Zack Hamilton is the Director of Customer Centric Initiatives & Experience at Aaron’s. He is responsible for building a scalable customer centric organization that drives customer lifetime value through operations. Currently, he is responsible for launching customer-facing products & services, customer experience, and the voice of customer programs across the Aaron’s network which includes company & franchise stores.
Zack’s approach to driving a customer centric culture is creating a dynamic customer focused strategy through utilizing quantitative and qualitative research & customer insights to ‘tell the story’ of the total customer experience at Aaron’s.
Home Depot View Bio »
Mike Iovino is an Experience Director that has over a decade focusing on interaction and service design for iconic brands like Holiday Inn and the Home Depot. With greater connection and collaboration with customers he has been able to drive initiatives that supports both customer needs and business performance. Mike believes that no group has ownership over the customers experience and his focus is on empowering groups to be ready for the moments they do own.
Mike was a part of Home Depot’s digital organization when they won the Internet Retailer of the year. He supported key initiatives like Buy Online Pick Up in Store and Deliver from Store. He also supported the display of a product's location in store on all digital channels because it’s warehouse and sometimes it’s hard to find things. In his current role, he is focused on supporting the Home Services business which is committed to helping customers when they want a “Do It for Me” solution. Mike and his team are looking at how to enhance the experience from shopping to completion of installation.
Mike holds a BA in English with a minor in Architecture from the University of North Carolina at Charlotte.
Bold360 by LogMeIn View Bio »
Speaker bio coming soon...
Home Depot View Bio »
Chip Liebenow is the Director of Customer Care for The Home Depot in Atlanta, Georgia. Responsible for operations in the United States, Virgin Islands, Hawaii, Guam, as well as international partnerships, he has achieved the organization’s highest service levels while reducing operating costs over twenty percent. His fifteen years with Home Depot includes experience as a Store Manager, District Operations Manager, and Regional Reset Manager.
A US Army veteran, Chip served over a decade in the military achieving the rank of Captain and serving as a Company Commander. His awards include the Combat Action Badge, Meritorious Service Medal, Army Commendation Medal, Army Achievement Medal, and Parachutist Badge. As a paratrooper stationed at Fort Bragg, he helped deploy the first Airborne MLRS system, tactically referred to as HIMARS system.
Leaving the military to pursue a civilian career, Chip spent three years at Merrill Lynch managing a $50 million portfolio before founding five businesses, all focusing on customer service. His last venture earned accolades as the city’s “most innovative brand” and employed over thirty US veterans and retired police officers. He is an avid outdoors enthusiast and is the proud father of two children that reside in Memphis, TN. He holds a Bachelor’s degree from Mississippi State and an MBA from Northcentral University.
Cox Automotive View Bio »
Erin McMillan is currently AVP of Customer Operations for Cox Automotive’s Media Solutions Group, leading teams that support clients and Sales, including help desks, order fulfillment, digital media design and collections efforts for KBB and Autotrader. Since joining Autotrader in 2002 as a Customer Support Rep in the contact center, Erin has held 12 different positions within the organization, leading various teams within operations, and is focused on developing strong leaders and engaged employees that can deliver the ultimate customer experience. Her leadership philosophy is one simple word: growth, and she’s taken advantage of every leadership development program she can get her hands on through Cox. In May 2017, she accomplished one of her biggest “unfinished development goals” when she completed her Bachelor’s Degree in Business Leadership. She’s taken her passion for improving operations and customer experience to the non-profit world, serving on the Board of Directors for PAWS Atlanta, Georgia’s oldest no-kill animal shelter. With this focus, PAWS has increased adoptions, donations and volunteerism. Erin and her spouse share their home and lives with 2 awesome rescue dogs: Shorty & Betty White.
ADP View Bio »
Nithya is focused on driving excellence in client experience within the large enterprise segment at ADP by leading efforts in strategic insight service delivery, client account management operations, as well as building client loyalty and advocacy across multiple client roles and personas. Prior to this, she was SVP of Strategy in SunTrust Bank, where she led a variety of strategic initiatives across the company, including client segmentation-led business strategy. Nithya has previously worked in Deloitte Consulting, focused on strategy and operations engagements within the Financial Services space. She has an MBA from the Goizueta Business School at Emory University and a post-graduate degree in Management from the Indian Institute of Management in Bangalore, India.
TSYS View Bio »
Roman Trebon is currently Senior Director of Client Experience at TSYS. Roman is a dynamic, analytical, and results-driven leader with a record of successfully developing customer analytic programs globally to reduce attrition, lower costs, and improve sales/customer satisfaction.
Roman has extensive experience in the Speech Analytics space, having led successful teams and working with organizations to build successful programs incorporating the software.
Roman has his Bachelor’s degree from Miami University. Roman is CXPA certified and current sits on the leadership board of the CXPA Atlanta chapter.
Roman enjoys spending time with his wife and two children, is an avid reader (ancient history) and listener of podcasts, fan of all Pittsburgh sports teams, and can play a mean game of Centipede.
Assurant View Bio »
Gary began his career with Assurant over 20 years ago, and has experience in call center operations, service network management, business analysis, and customer experience. Beginning as a technical support representative in Michigan, Gary was relocated to Dallas, TX to support a new client launch before serving as a supervisor and service network manager. In 2004 he was relocated to Atlanta, and served in various leadership roles including Strategic Solutions Manager, Director of Program Management, and Customer Experience Manager. Through these various roles, Gary applied data analysis and Six Sigma methodologies to identify and drive process improvements. He was recognized with multiple awards, including the President’s ICUE Award for exemplifying Assurant’s values of Integrity, Change, Urgency and Excellence. Gary continued his education and completed his Bachelor’s Degree in Management in 2012, graduating Summa Cum Laude.
Gary left Assurant and joined Cbeyond in 2012 in the role of Senior Manager, Process Excellence. Changing industries was both challenging and stimulating, and provided Gary the opportunity to work on developing new products and services. Gary was recognized for his contributions with the Technology and Operations Excellence award, and later received the Cbeyond Character Award for representing Cbeyond’s core values of Care Relentlessly, Act Graciously, Lead Courageously, and Learn Continuously. When Cbeyond was acquired by Birch in 2014, Gary returned to Assurant with a fresh perspective to manage Customer Experience in the extended service contract business. He is currently the Director of Customer Experience in Assurant’s Connected Living business unit.
A southeastern Michigan native and die-hard Red Wings fan, Gary now lives in Marietta, GA with his wife Christy and their five (yes, five!) cats – four of which are named after Star Wars characters.
9:00am-9:05am Argyle Opening Remarks
9:10am-9:45am Opening Keynote featuring InterContinental Hotels Group: “Creating a Guest Recovery Solution that Works”
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We all know that one in 27 guests complain and the other 26 will merely walk away, never to return again. We also know that the potential impact of recovering a guest well, can lead to revenue generating growth for your business. So how can a business today work to build an effective guest recovery program that works? Across all channels? It’s easier said than done, but if you truly take the time to listen to what your guests are telling you – the answer lies in the details. Throughout the course of this session, Rachelle will share a case study on how to deliver an effective guest recovery solution. From analyzing the needs state of the guest, to creating a comprehensive recovery solution that works, Rachelle will discuss the steps to take on how to create a recovery program that works.
Guest Experience Director, Holiday Inn
InterContinental Hotels Group
9:45am-10:05am Thought Leadership Spotlight featuring ServiceNow: "Lead with Customer Service for Your Digital Business Transformation"
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Staying ahead of the competition and continuously improving your customer satisfaction isn’t easy. Meeting the demands of new business models and creating an ongoing digital relationship with customers that delivers outcomes require your business to be fast and agile. As an innovative leader driving digital transformation, you must stay ahead of the curve and deliver a seamless, closed loop service experience for your customers.
Sr. Director Product Strategy, CSM
10:05am-10:30am Networking Break
10:30am-11:20am Panel Discussion: “Adding Heart and Structure to Customer Experience to Drive Results”
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Session topics include, but are not limited to:
- Building a focus on driving change, employee engagement and internal collaboration consistently
- Best practices in creating a human-centric approach and enabling an organization to focus on consumers as individuals
- Creating new internal processes, structure and ways of working – to deliver great, engaging experiences
- Exploring ways to improve the employee
VP, Client Account Management
Director - Premium Care Call Centers
Managing Director, Customer Experience
Southern Company Gas
Director, Innovation and Customer Experience
11:25am-11:45am Thought Leadership Spotlight featuring MaritzCX: "The ROI of Feelings: Understanding the Emotional Connection to Your Brand"
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In this session, Stacy Bolger discusses the tie between your customers’ emotions about your brand and your business’s strategic outcomes. Logically, most agree that understanding your customers’ experiences with your brand is critically important; however, few organizations give appropriate weight to the emotional side of these experiences. Linking customer emotions, overall satisfaction, loyalty, and financial ROI can be a challenging endeavor. Stacy uses stories and research to demonstrate this very real linkage, and provides insight into how to use it in business decisions for driving improved business results.
Attend this session and learn:
- Why “feelings” matter so much
- How to identify and measure your customers’ feeling about your brand
- What operational and tactical practices impact customer emotions
- When and where to take action for improvement
There indeed is truth in the line: feelings …. nothing more than feelings can impact your business’ bottom line.
Head of CX Consulting
11:45am-12:05pm Networking Break
12:05pm-12:50pm Panel Discussion: “Data’s Growing Role in Deepening Knowledge About Customer Insights”
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Session topics include, but are not limited to:
- Translating data into actionable consumer insights and better decision making
- Tactics for discovering, segmenting, targeting and engaging consumers
- Best practices for prioritizing and governing investments in data analytics and insight generation
- Staying ahead of the competition and trends as they’re emerging with real time data
- Measuring results and demonstrating ROI in the new digital context
Director, Customer Centric Initiatives & Experience
Director of Customer Experience - Home Services
AVP - Customer Operations
Senior Director, Client Experience
Gary Alan Turner
Director, Customer Experience - Connected Living
1:50pm-2:25pm Fireside Chat with Home Depot: “Delivering Customer Service Excellence Through UX Design, Innovative Communication Vehicles, and Focusing on Employee Growth”
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Director - Customer Care
Director- Contact Center Capabilities
Director- Online Contact Center
2:25pm-3:00pm Keynote featuring ADP: "Client Advocacy - Turning Goodwill into Gold"
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Vice President, Client Experience and Innovation
3:00pm-3:20pm Networking Break
3:20pm-3:55pm Keynote featuring Ingersoll Rand: “Channel Your Energy: Maturing the Partner Experience”
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Making it easier for your dealers and distributors to do business with your organization is a balancing act. Learn how Club Car is revamping its ailing IT architecture and leveraging people, processes and technology to improve the partner experience through data analytics, self-service and collaboration.
This presentation will help participants understand how to:
- Overcome setbacks that negatively affect channel satisfaction
- (Re)establish priorities and set realistic goals to meet new business objectives
- Weigh options relative to employee engagement vs productivity and cost to serve
- Architect a technological platform for progress
- Improve adoption of tools and techniques through advocacy
Vice President, Customer Experience and IT
Club Car/Ingersoll Rand
3:55pm-4:05pm Argyle Closing Remarks
4:05pm-5:05pm Closing Reception
What will be discussed? Explore CX hot topics and challenge areas such as:
Is your customer experience across channels as seamless and as consistent as it should be? Evaluate where you are now and find out what your organization could be doing better. Our speakers will discuss:
- Driving customer engagement through consistency in branding
- Utilizing mobile as a tool to gather feedback for analysis and engagement
- Measuring the success of a positive customer experience
- Leveraging the call center in omnichannel strategy
The customer-centric culture
Evaluate what is most important to today's customer, and learn how to build your business strategy around these desires. Discuss ways to strengthen the everyday customer service model and get briefed on:
- Creating a customer-centric enterprise
- Aligning the organizational culture to exceed customer expectations
- Incentivizing employees to deliver great customer experiences
- Acquiring and retaining customers and the question of profitability
Connectivity through social media
Explore how social media is used to engage with customers in today's global marketplace. Talk about the ways to drive meaningful, personalized interactions between your brand and consumers. Hear discussions on:
- Delivering content that actively engages
- Monitoring online customer feedback and the importance of this dialogue
- Developing a formalized social road map and where to start
- Diving into social data to track behavior and increase sales
Data and CX
Big data and the tools to harness it have changed the way business goals and processes are defined. Talk about how this affects all areas of the executive agenda, from training and development to hiring. Learn about:
- Building a data driven customer care team
- Providing employees and new hires with technical training and skills
- Capitalizing on the large amounts of consumer data available today
- Identifying revenue boosting opportunities using analytics
Still have questions? We have answers.
I want to attend, but what if I'm unsure of my schedule and need to cancel my participation?
Just let us know. We understand that schedules
we always have a waiting list for this event,
and if you don't
cancel, we will assume you are still attending
and your spot will
go unused. If you must, cancel at least 48 hours
prior to the
event to make room for others!
What if I can't be OOO for a whole day, or need
to come late?
We have wifi and private rooms available for
attendees to take
calls and spend some quiet time on emails, as
well as access to
printing. Have a morning meeting you can't miss?
No problem. This
event was designed for busy executives - we get
I'd like to bring some colleagues. Do I need to
Events are more fun with friends, and we'd be happy to host your team. You can have them register online, or send us their names, titles and email addresses and we will take care of it for you!
I don't see the event venue listed. Where will
the meeting be
To maintain exclusivity, we don't release the
venue address until
the registration process has been completed. All
details will be shared once you have requested a
pass and been
"Their forums are intense, high-impact one day meetings of executive peers."
A VP of Customer Support at Coinstar on the learning atmosphere at Argyle Customer Care Forums.
"The forums are well managed, topical and pack as much learning and interaction into the time as possible."
An SVP of Customer Service Programs at American General Life on attending Argyle Customer Care Forums.
"I always come away with actionable items that I can quickly adapt and implement into my business."
A VP of Customer Experience Strategy at Frontier Communications on value derived from Argyle Customer Care Forums.
Traveling for the event? Stay at one of our
The below hotels are recommended by Argyle Executive Forum. Please note that we do not have a corporate rate. For details on where the event will take place, please contact your Argyle relationship manager.
Grand Hyatt Atlanta in Buckhead
3300 Peachtree Road NE
Atlanta, GA 30305
Telephone: (888) 421-1442
The InterContinental Buckhead
3315 Peachtree Rd. NE
Atlanta, GA 30326
Telephone: (404) 946-9000
W Atlanta - Buckhead
3377 Peachtree Rd NE
Atlanta, GA 30326
Telephone: (678) 500-3100