2018 Customer Experience Virtual Event: Service That Stands Out
Why You Should Attend!
The experience your customers demand today is radically different to what was expected just a few years ago. With the rise of always-on mobile services, connected social platforms, and multichannel experiences, today’s consumers expect to engage with brands how, when, where, and how often they like.
With this level of choice, consumers now take a range of different—often unique—journeys as they engage with your brand and products. Whatever journeys your customers take to reach you, it’s up to your business to deliver a personalized, seamless experience across all channels a customer may choose to engage you through.
Argyle Executive Forum, in partnership with Oracle, is bringing together leading CX executives from a variety of industries to explore how you can deliver the innovative service experiences your customers crave, and provide service that drives real business benefits.
The "2018 Customer Experience Virtual Event: Service That Stands Out"
is proudly sponsored by:
Oracle offers a comprehensive and fully integrated stack of cloud applications, platform services, and engineered systems. With more than 420,000 customers—including 100 of the Fortune 100—in more than 145 countries, Oracle provides a complete technology stack both in the cloud and in the data center. Oracle’s industry-leading cloud-based and on-premises solutions give customers complete deployment flexibility and unmatched benefits including application integration, advanced security, high availability, scalability, energy efficiency, powerful performance, and low total cost of ownership. For more information about Oracle (NYSE:ORCL), visit oracle.com.
This event will feature insights from top executives, including:
Verizon View Bio »
Shelly Ashwill is Group Vice President of Service Management, Client Operations for the Americas within Verizon Enterprise Solutions. Shelly brings a solid foundation of telecommunications, technology, channel marketing, and large enterprise sales & service experience to this role. She has responsibility for providing
Global service and operational support for all Enterprise and Corporate clients in North America, including Canada & Latin America. She and her team are the single point of accountability for the customer lifecycle including service delivery, solution management and account governance.
Prior to this role, Ashwill served as the Group Vice President for Global Client Services providing global support to the Fortune 50 Enterprise and GovEd clients. In addition, Ashwill has previously worked as Vice President of mid-market sales where she was responsible for the end-to-end client management, VARs, and customer satisfaction.
Ashwill joined MCI directly out of college. During her 28+ years with the company, she has worked in functions ranging from marketing, sales, and customer service to operations and program management.
Shelly continues to be an advocate for community service and professional development of women. She currently serves as Global co-President for Verizon’s WAVE Employee Resource Group as well as maintains President of the Southwest chapter.
Ashwill holds a bachelor's degree in English from the University of Utah.
Fifth Third Bank View Bio »
Speaker bio coming soon...
Philips Healthcare View Bio »
“Customer experience is everything an organization does for and to her customers and how it makes them feel!”
Marijke has a huge passion to drive customer obsession in technology driven companies to improve customer retention rates.
In Philips Marijke is responsible to design and implement a consistent Customer Experience for Customer Services Healthcare.
Marijke has developed and implemented the customer experience program for Philips Healthcare Services over the course of the past 3 years. It is helping the highly matrixed organization to not only develop great services but also create the best End2End experience around the solutions in a way it represents the brand and connects the customer from the heart.
Prior to this role Marijke led the Imaging System Marketing Communications department. A global group of Marcom professionals across the world.
Next to her professional experience in different industries like Automotive and retail, Marijke enjoys coaching and mentoring young professionals.
Marijke holds a Bachelor degree in Design and Communications.
Oracle View Bio »
Jeffrey Wartgow is on a mission to harness the knowledge of technology users creating a vision of the products of tomorrow. As a member of Oracle Service Cloud product management leadership team, Jeffrey leads customer advocacy programs, partner programs, and works closely Oracle’s development teams to help define the future of Oracle Service Cloud. Before joining Oracle, Jeff was with TOA Technologies (acquired by Oracle) where he served as the vice president of product marketing and also spearheaded relationships with all device, integration, service and technology partners as vice president of channels and alliances. Before joining TOA, Jeffrey spent two and a half years as a Director at FTI Consulting in San Francisco, where he was charged with developing the company’s first formal partner program. Prior to FTI, Jeffrey served seven years with Dell Inc. During this time he managed Dell’s Strategic Alliances for Europe, the Middle East and Africa as well as Dell’s New Partner Evaluation program. Jeffrey also led Dell’s Competitive Intelligence team focusing on enterprise products. With more than 15 years of experience in diverse roles across the technology industry, Jeffrey is an expert on mobility, predictive analytics, big data, enterprise cloud computing, technology ecosystems, partnerships and integrations, and the dynamic relationship between hardware, software and services in enterprise IT architecture.
1:00pm - 1:05pm Argyle Opening Remarks
1:05pm - 1:15pm Thought Leadership Spotlight featuring Oracle
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Director Product Management
1:15pm - 2:00pm Panel Discussion
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Director Product Management
Group Vice President, Global Operations
Vice President, Digital Payments and Customer Experience
Fifth Third Bank
Director, Global Customer Experience
2:00pm - 2:10pm Audience Q&A
2:10pm - 2:15pm Argyle Closing Remarks
This meeting convenes Customer Experience Executives. Participation is reserved for Members of Argyle Executive Forum that meet the following criteria:
- Manager- level or higher Customer Experience executives, as well as select direct reports, from companies with at least $1b in annual revenue.
- Heads of Customer Experience (or equivalent), as well as select direct reports, from companies with at least $100mm in annual revenue.
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A VP of Customer Support at Coinstar on the learning atmosphere at Argyle Customer Care Forums.
"The forums are well managed, topical and pack as much learning and interaction into the time as possible."
An SVP of Customer Service Programs at American General Life on attending Argyle Customer Care Forums.
"I always come away with actionable items that I can quickly adapt and implement into my business."
A VP of Customer Experience Strategy at Frontier Communications on value derived from Argyle Customer Care Forums.