Why You Should Attend!



The experience your customers demand today is radically different to what was expected just a few years ago. With the rise of always-on mobile services, connected social platforms, and multichannel experiences, today’s consumers expect to engage with brands how, when, where, and how often they like.

With this level of choice, consumers now take a range of different—often unique—journeys as they engage with your brand and products. Whatever journeys your customers take to reach you, it’s up to your business to deliver a personalized, seamless experience across all channels a customer may choose to engage you through.

Argyle Executive Forum, in partnership with Oracle, is bringing together leading CX executives from a variety of industries to explore how you can deliver the innovative service experiences your customers crave, and provide service that drives real business benefits.

The "2018 Customer Experience Virtual Event: Service That Stands Out"
is proudly sponsored by:

This event will feature insights from top executives, including:

Speaker
Shelly Ashwill Group Vice President, Global Operations
Verizon
View Bio »
Speaker
Mike Beach Vice President, Digital Payments and Customer Experience
Fifth Third Bank
View Bio »
Speaker
Marijke Maartense Director, Global Customer Experience
Philips Healthcare
View Bio »
Speaker
Jeffrey Wartgow Director Product Management
Oracle
View Bio »
  • 1:00pm - 1:05pm Argyle Opening Remarks
  • 1:05pm - 1:15pm Thought Leadership Spotlight featuring Oracle
    read more »

    Jeffrey Wartgow
    Director Product Management 
    Oracle

  • 1:15pm - 2:00pm Panel Discussion
    read more »

    Moderator:
    Jeffrey Wartgow
    Director Product Management 
    Oracle

    Panelists:
    Shelly Ashwill
    Group Vice President, Global Operations 
    Verizon

    Mike Beach
    Vice President, Digital Payments and Customer Experience 
    Fifth Third Bank

    Marijke Maartense
    Director, Global Customer Experience 
    Philips Healthcare

  • 2:00pm - 2:10pm Audience Q&A
  • 2:10pm - 2:15pm Argyle Closing Remarks

Participation Requirements
 

This meeting convenes Customer Experience Executives.  Participation is reserved for Members of Argyle Executive Forum that meet the following criteria:

  • Manager- level or higher Customer Experience executives, as well as select direct reports, from companies with at least $1b in annual revenue.
  • Heads of Customer Experience (or equivalent), as well as select direct reports, from companies with at least $100mm in annual revenue.

About Image
  • "Their forums are intense, high-impact one day meetings of executive peers."

    A VP of Customer Support at Coinstar on the learning atmosphere at Argyle Customer Care Forums.  

  • "The forums are well managed, topical and pack as much learning and interaction into the time as possible."

    An SVP of Customer Service Programs at American General Life on attending Argyle Customer Care Forums.

  • "I always come away with actionable items that I can quickly adapt and implement into my business."

    A VP of Customer Experience Strategy at Frontier Communications on value derived from Argyle Customer Care Forums.