Why You Should Attend!



Customers are becoming more demanding than ever. As maturing technology innovates the business world, customers are feeling empowered with higher expectations of their business to consumer experience. In order for businesses to ensure top customer satisfaction, technology must come into play more than ever before as it is a critical to overall success. 

Join Argyle Executive Form in partnership with Highmetric and ServiceNow to take a look at ‘what good looks like’ to our customers, and the role of technology in customer service management. 

Come check your digital footprint as we discuss key topics such as: 
• Business drivers for overhauling the customer service experience 
• How technology has helped businesses to achieve proven commercial success 
• How integrated and consolidated CRMs can better the business to client relationship 
• Customer Experience in-real-time

The "2018 Virtual Event: The Bigger the Better: Your Digital Footprint in Customer Service Management" is proudly sponsored by:

This event will feature insights from top executives, including:

Speaker
Ryan Ahern Sr. Solution Architect, Partner
Highmetric
View Bio »
Speaker
Frank Borovsky Vice President, Customer Experience and IT
Ingersoll-Rand
View Bio »
Speaker
Michael Fiato Director, Customer Experience
Compass Group USA
View Bio »
Speaker
Mariana Filipic Director Quality and Customer Satisfaction
Schneider Electric
View Bio »
Speaker
Andrew Paolino Co-founder, VP of Sales
Highmetric
View Bio »
  • 1:00pm - 1:05pm Argyle Opening Remarks
  • 1:05pm - 1:25pm Thought Leadership Spotlight
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    Ryan Ahern
    Sr. Solution Architect, Partner 
    Highmetric

    Andrew Paolino
    Co-founder, VP of Sales 
    Highmetric

  • 1:25pm - 2:00pm Panel Discussion
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    Moderator: 
    Andrew Paolino
    Co-founder, VP of Sales 
    Highmetric

    Panelists: 
    Frank Borovsky
    Vice President, Customer Experience and IT 
    Ingersoll-Rand

    Michael Fiato
    Director, Customer Experience 
    Compass Group USA

    Mariana Filipic
    Director Quality and Customer Satisfaction 
    Schneider Electric

  • 2:00pm - 2:10pm Audience Q&A
  • 2:10pm - 2:15pm Argyle Closing Remarks

Participation Requirements
 

This event convenes Customer Experience Officers and direct reports.  Participation is reserved for CX Leaders that meet the following criteria:

  • Leaders at the Manager Level and above from organizations with over $100MM in annual revenue.

About Image
  • "Their forums are intense, high-impact one day meetings of executive peers."

    A VP of Customer Support at Coinstar on the learning atmosphere at Argyle Customer Care Forums.  

  • "The forums are well managed, topical and pack as much learning and interaction into the time as possible."

    An SVP of Customer Service Programs at American General Life on attending Argyle Customer Care Forums.

  • "I always come away with actionable items that I can quickly adapt and implement into my business."

    A VP of Customer Experience Strategy at Frontier Communications on value derived from Argyle Customer Care Forums.