Chief Information Officer

Virtual Event

2017 CIO Virtual Event: The Field Service Engineer of the Future

- Dec 06, 2017, 1:00 pm - 2:15 pm EST

Overview

Field service is finally getting its due tech makeover with disruptive technologies from the Industrial Internet. Machine learning, Artificial Intelligence, and drones are changing field service today.

Improved management, delivery and monitoring is driving greater productivity, happier customers and increased revenue. While these advances are enabling outcome-based business models, there are still challenges that require thoughtful planning to solve – particularly in regards to skills.

Whether it’s data analytics, augmented reality or remote mentoring in the field, service technicians will need different skills than yesterday’s simple break/fix mentality. Analysts predict that service techs will need to focus more on customer outcomes because increased maintenance efficiency will lead to fewer face to face customer interactions.

Join Mark Homer, VP Global Customer Transformation, and Coen Jeukens, Director of Global Customer Transformation as they discuss how to transform today’s technicians into the new service engineers of the future.

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Speakers

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Imran Hajimusa

Vice President Business and Technology

VeriFone

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Mark Homer

VP Global Customer Transformation

ServiceMax

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Coen Jeukens

Director of Global Customer Transformation

ServiceMax

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Ian Leslie

Head, IT Portfolio & Service Management

Dancom Technologies Limited, Dangote Industries Limited

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Rustom Mody

VP Technology

Baker Hughes

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Cynthia Weaver

VP of Information Technology

Walbridge

Agenda

This event will feature insights from top executives, including

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1:00pm - 1:05pm
Argyle Executive Forum Opening Remarks
1:05pm - 1:25pm
Thought Leadership Spotlight

Coen Jeukens
Director of Global Customer Transformation 
ServiceMax

1:25pm - 2:00pm
Panel Discussion

Moderator:
Mark Homer
VP Global Customer Transformation 
ServiceMax

Panelists:
Imran Hajimusa
Vice President Business and Technology 
VeriFone

Coen Jeukens
Director of Global Customer Transformation 
ServiceMax

Ian Leslie
Head, IT Portfolio & Service Management 
Dancom Technologies Limited, Dangote Industries Limited

Rustom Mody
VP Technology 
Baker Hughes

Cynthia Weaver
VP of Information Technology 
Walbridge

2:00pm - 2:10pm
Audience Q&A
2:10pm - 2:15pm
Argyle Executive Forum Closing Remarks

Sponsors

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Speak to one of our dedicated sponsorship teams sponsorship@theargyleforum.com

Sponsorship Information

This event will feature insights from top executives, including

Event Partner

ServiceMax – From GE Digital is a leading industry provider of field service management software – an estimated $25 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the leading provider of complete end-to-end mobile and cloud-based technology for the sector. ServiceMax goes to every length -- from joining technicians on service calls to publishing the industry's leading online publication -- to help customers discover untapped innovation, unleash new revenue streams, drive efficiency, and most importantly delight their end-customer. To learn more, please visit www.ServiceMax.com.

Advisory Board

We are proud to share with you the following Argyle Industry Influencers. Their contributions to Argyle help keep the programs we offer our membership current and relevant, so we can continue delivering you premiere experiences, content development, and membership engagement.