2019 CX/CMO Virtual Event: Improving Business Services with Customer Insights in the Age of Data Privacy
1 Day Meeting
Boston, MA - Nov 02, 2017
Argyle Forum is bringing together leading customer experience executives for our annual CX Fall Forum in Boston. Throughout a full day of content and networking, we will focus on the most pressing issues that customer experience professionals are facing moving into 2017, with an agenda geared specifically towards Chief Customer, Customer Experience, and User Experience Officers, as well as VPs and Directors of customer experience, customer care, support and service in a leadership role. Key topics we’ll explore include:
Our keynote presentations, fireside chats, panel sessions, and networking breaks will provide you with actionable takeaways to bring back to the office, as well as the opportunity to both strengthen and expand your network of peers.
We look forward to hosting you alongside our community of Fortune 500 CX leaders hailing from the heart of New England and beyond!
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Head of Executive Customer Marketing Programs
There is a revolution underway in customer engagement. Customers are driving this change by demanding immediate outcomes, interacting across multiple evolving channels, and having complex and asynchronous conversations. Companies can either look at this as a challenge or a new way to create delightful customer experiences. We will share how companies are leveraging both agent interactions and AI solutions to deliver better outcomes in every customer interaction.
Director, Customer Engagement Technologies
Bold360 by LogMeIn
Session topics include, but are not limited to:
Seth Magaw, Director of eDiscovery Client Services
Head of Global Digital Brand Commerce
Vice President, Customer Experience
Vice President Customer Experience,
Meaningful and Memorable. These are the two types of customer experiences you should strive for in all engagements. How are these achieved today and more importantly what do you need for tomorrow's engagements? Join Kris as he gives out his recipe for success on creating meaningful and memorable journeys with organic channeling.
Principal Solutions Consultant
Session topics include but are not limited to:
Former AVP, User and Customer Experience
Hanover Insurance Group
VP, IT Support Operations
Vice President Marketing and Customer Experience
The Edge Fitness Clubs
Chief Customer Experience Architect
AI gives brands the power to create hyper-personalized content, generate insights to optimize the end-to-end customer experience, and uncover opportunities for product innovation. That means companies can deliver more value faster to more people, starting a virtuous cycle of value exchange that can radically boost brand value. This talk will explore the new kinds of tools, talent, and working methods needed to start on this journey of marketing transformation.
Global Head of Experience Design
This event will feature insights from top executives, including
We are proud to share with you the following Argyle Industry Influencers. Their contributions to Argyle help keep the programs we offer our membership current and relevant, so we can continue delivering you premiere experiences, content development, and membership engagement.