2019 CX/CMO Virtual Event: Improving Business Services with Customer Insights in the Age of Data Privacy
1 Day Meeting
Chicago, IL - May 09, 2017
Over the past five years, corporate America has become painfully aware that customers know the difference between a good and a bad user experience – and that these experiences define customer loyalty and ultimately, revenue. To facilitate candid discussions on this reality, Argyle Forum is bringing together leading customer experience executives for our annual CX Forum in Chicago. Throughout a full day of content and networking, we will focus on the most pressing issues that customer experience professionals are facing in 2017, with an agenda geared specifically towards Chief Customer, Customer Experience, and User Experience Officers, as well as VPs and Directors of customer experience, customer care, support and service in a leadership role. Key topics we’ll explore include:
Our keynote presentations, fireside chats, panel sessions, and networking breaks will enable candid discussions with your peers focused on these topics and more. Speakers at last year’s Chicago Forum included Sandra Pineau-Boddison, Senior Vice President Customers, United Airlines; Troy Mills, Divisional Vice President Customer Care Operations, Walgreens; Iram Shah, Senior Vice President, Customer Transformation, Schneider Electric; Brian Doherty, Head of Creative Services and UX, Gogo, Dann Allen, Vice President, Customer Experience Management, Bank of the West, and more.
We look forward to bringing together another fantastic faculty in 2017, and to hosting you alongside our community of Fortune 500 CX leaders hailing from the Midwest and beyond!
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Author of "Winning at Social Customer Care"
Former Head of Digital Marketing
Senior Director Strategy and Operations for the Service Cloud
Session topics include, but are not limited to:
John Matthew Upton
Senior Manager, Analytics & Optimization
Head of User Experience
Juliane Trapp Pearson
Head of Customer Experience at Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas
Health Care Service Corporation
Director Product Marketing
Co-Founder and President
Safelite AutoGlass has become synonymous with service thanks to its People Powered, Customer Driven approach. Using data analytics to listen better to customers, Safelite is forging new territory to implement new technology to make it easier for the customer.
Key learnings will include:
Senior Vice President Customer, Brand & Technology
Session topics include but are not limited to:
VP Customer Experience Design and Planning
BMO Harris Bank
Director of Customer Care
United States Cellular Corporation
Vice President Customer Care and Integrity
Vice President of Customer Experience Solutions
Chief Marketing Officer
*Please Note: This session is off the record
This event will feature insights from top executives, including
We are proud to share with you the following Argyle Industry Influencers. Their contributions to Argyle help keep the programs we offer our membership current and relevant, so we can continue delivering you premiere experiences, content development, and membership engagement.