CIO WEBINAR: Staying Relevant in a Fast-Changing Infrastructure
Sep 13, 2017
Your customers are changing. Today’s digital-age consumers are more connected, informed, empowered and demanding than ever before. With your competitors just a click away, consumers hold the power of choice – and with more choice comes higher standards for customer service. Traditional contact centers are simply not equipped to live up to modern consumer expectations such as digital self-service and consistent experiences when transitioning from one channel to another.
Are you ready to evolve your business to compete at the next level of customer experience? It’s time to embrace the new digital customer and drive real loyalty by meeting and exceeding their expectations.
Join us as we explore the latest trends, strategies and best practices that are shaping the future of customer service. You will learn:
If you'd like to recommend a speaker, please email firstname.lastname@example.org
Director, Product Marketing
Session topics include, but are not limited to:
Director of Interaction Management
Director Customer Care
Maui Jim Sunglasses
Director of Digital Product Customer Experience
Juliane Trapp Pearson
Head of Customer Experience at Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas
Health Care Service Corporation, a Mutual Legal Reserve Company
This event will feature insights from top executives, including
Aspect’s fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. We help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences.
Putting the Contact Center at the Center of the Customer Experience
Today’s consumers own the conversation, choosing when, where and how they communicate. The emergence of dynamic, web-based and very public consumer communication channels is thrusting the contact center into the leadership role for delivering an excellent experience to these highly conversational consumers. Organizations that anticipate and adapt to this “relationship revolution” will be better poised to build long-term customer loyalty and value. Aspect equips you to serve today’s demanding customers through seamless, two-way communications across phone, chat, email, IM, SMS and social channels. You can make the most of unified communications and collaboration platforms such as Microsoft SharePoint, Dynamics CRM and Lync by uniting your contact center with these enterprise technologies for more informed, effective customer interactions.
Wherever you’re looking to remove communication and workflow barriers or automate more productive business processes, Aspect solutions allow you to build on your existing customer contact, workforce optimization and enterprise technology investments.
Aspect powers customer contact for businesses of all sizes in nearly every industry:
• 1.4 million agents worldwide in 70+ countries
• 100+ million customer interactions managed daily
• 62 percent of the Fortune 100
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