Customer Experience (CX)

Virtual Event

2018 Customer Experience Virtual Event: Service That Stands Out

Feb 15, 2018, 1:00 pm - 2:15 pm

Overview

The experience your customers demand today is radically different to what was expected just a few years ago. With the rise of always-on mobile services, connected social platforms, and multichannel experiences, today’s consumers expect to engage with brands how, when, where, and how often they like.

With this level of choice, consumers now take a range of different—often unique—journeys as they engage with your brand and products. Whatever journeys your customers take to reach you, it’s up to your business to deliver a personalized, seamless experience across all channels a customer may choose to engage you through.

Argyle Executive Forum, in partnership with Oracle, is bringing together leading CX executives from a variety of industries to explore how you can deliver the innovative service experiences your customers crave, and provide service that drives real business benefits.

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Speakers

If you'd like to recommend a speaker, please email speakerinquiry@argyleforum.com

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Shelly Ashwill

Group Vice President, Global Operations

Verizon

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Mike Beach

Vice President, Digital Payments and Customer Experience

Fifth Third Bank

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Marijke Maartense

Director, Global Customer Experience

Philips Healthcare

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Jeffrey Wartgow

Director Product Management

Oracle

Agenda

This event will feature insights from top executives, including

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1:00pm - 1:05pm
Argyle Opening Remarks
1:05pm - 1:15pm
Thought Leadership Spotlight featuring Oracle

Jeffrey Wartgow
Director Product Management 
Oracle

1:15pm - 2:00pm
Panel Discussion

Moderator:
Jeffrey Wartgow
Director Product Management 
Oracle

Panelists:
Shelly Ashwill
Group Vice President, Global Operations 
Verizon

Mike Beach
Vice President, Digital Payments and Customer Experience 
Fifth Third Bank

Marijke Maartense
Director, Global Customer Experience 
Philips Healthcare

2:00pm - 2:10pm
Audience Q&A
2:10pm - 2:15pm
Argyle Closing Remarks

Sponsors

Interested in sponsoring an event ?

Speak to one of our dedicated sponsorship teams sponsorship@theargyleforum.com

Sponsorship Information

This event will feature insights from top executives, including

Event Partner

Oracle offers a comprehensive and fully integrated stack of cloud applications, platform services, and engineered systems. With more than 420,000 customers—including 100 of the Fortune 100—in more than 145 countries, Oracle provides a complete technology stack both in the cloud and in the data center. Oracle’s industry-leading cloud-based and on-premises solutions give customers complete deployment flexibility and unmatched benefits including application integration, advanced security, high availability, scalability, energy efficiency, powerful performance, and low total cost of ownership. For more information about Oracle (NYSE:ORCL), visit oracle.com.

Advisory Board

We are proud to share with you the following Argyle Industry Influencers. Their contributions to Argyle help keep the programs we offer our membership current and relevant, so we can continue delivering you premiere experiences, content development, and membership engagement.