Customer Experience (CX)

Virtual Event

2018 Customer Experience Virtual Event: Bridging the A.I. to Agent Gap

Apr 25, 2018, 1:00 pm - 2:15 pm

Overview

As we all know, providing customers with top-notch service is a priority for all organizations. Customers today expect immediate assistance and a seamless experience across digital channels when working with their “go-to” companies. As A.I. steps into the spotlight, organizations need to establish a harmonious transition from A.I. to customer support agents. This tight integration ensures that companies meet customer expectations and provide the best experience possible, bringing customers back for more.

Join Argyle Executive Forum in partnership with LogMeIn as we discuss bridging the gap and establishing harmony between chatbots and customer service agents. During the event, we’ll discuss key topics such as:

• Integrating an AI-powered self-service solution with your existing human agents
• The changing landscape of customer support tools
• Avoiding common pitfalls – working in best practices for success
• Seeing the results – Best outcomes for companies and customers

Request Invite to this Event

We will get back to you shortly

Speakers

If you'd like to recommend a speaker, please email speakerinquiry@argyleforum.com

Speaker's profile image

Liliana Petrova

Director of Customer Experience

JetBlue Airways

Speaker's profile image

Alla Reznik

Director, Product & Innovation

Verizon

Speaker's profile image

Justin Smith

Director of Advanced Analytics Enterprise Data and Analytics

Sanford Health

Speaker's profile image

Akhil Talwar

Senior Product Manager, Bold360

LogMeIn

Agenda

This event will feature insights from top executives, including

Download Agenda
1:00pm - 1:05pm
Argyle Opening Remarks
1:05pm - 1:25pm
Thought Leadership Spotlight

Akhil Talwar
Senior Product Manager, Bold360 
LogMeIn

1:25pm - 2:00pm
Panel Discussion
Session topics include, but aren't limited to:
  • How have you integrated AI-powered self-service solution with your existing customer service agents?
  • How have you seen technology change the landscape of customer support tools?
  • What other factors are specifically changing customer support?
  • What are best practices for avoiding common pitfalls?
  • How are you utilizing these best practices for success within your own organization?
  • Where are you seeing the results from implementation of new customer support technology?
  • What are some examples of best outcomes for organizations and customers?
  • How are you using AI and other new technology to continue delivering personalized brand experiences?
  • Will there be a time where AI replaces service agents?
  • What are benefits with AI and agent collaboration over full service AI implementation?
  • How are you partnering with IT executives to ensure success in AI implementation, and bridging the gap between AI and agents?


Moderator:
Akhil Talwar
Senior Product Manager, Bold360 
LogMeIn

Panelists:
Liliana Petrova
Director of Customer Experience 
JetBlue Airways

Alla Reznik
Director, Product & Innovation
Verizon

Justin Smith
Director of Advanced Analytics Enterprise Data and Analytics 
Sanford Health

2:00pm - 2:10pm
Audience Q&A
2:10pm - 2:15pm
Argyle Executive Forum Closing Remarks

Sponsors

Interested in sponsoring an event ?

Speak to one of our dedicated sponsorship teams sponsorship@theargyleforum.com

Sponsorship Information

This event will feature insights from top executives, including

Event Partner

Bold360 is an intelligent customer engagement solution that provides businesses with actionable customer insights to efficiently deliver richer and more personalized experiences in real time. Bold360 provides the digital channels and tools needed to engage and support consumers as they seamlessly move across self-service and agent-assisted channels like chat, email, messaging and social, while presenting agents with the full context of those interactions through a single pane of glass. Bold360 improves contact center efficiencies and delivers better customer experiences that build loyalty, advocacy and grow share of wallet. For more information, visit www.bold360.com.

Advisory Board

We are proud to share with you the following Argyle Industry Influencers. Their contributions to Argyle help keep the programs we offer our membership current and relevant, so we can continue delivering you premiere experiences, content development, and membership engagement.