Customer Experience (CX)

Think Tank:

2018 CX Think Tank:
Future Proofing Your CX Strategy with AI

Jul 17, 2018

Overview

As organizations move forward with their own digital revolution, A.I. has progressed to the front of the line in next-level technology implementation. As we see A.I.’s high level impact in customer experience and engagement, executives must evaluate the broader trend of A.I. in order to determine best practices for overall growth for today and in the future. Part of planning for the future is knowing where you are today – how that matches up against others in your industry -- and what actionable steps you can take to continue your evolution. Whether you are just starting your A.I. journey or well on the way to being a customer engagement innovator, building a CX strategy that will provide long-term competitive differentiation is on everyone’s mind. AI is helping companies of all sizes and in all industries keep pace with customer demands without burdening overworked call centers or busting budgets.

Join Argyle Executive Forum in partnership with Bold360 by LogMeIn in our 2018 CX Think Tank: Future Proofing Your CX Strategy with AI, as we discuss how AI is playing a key factor in helping companies create mature and innovative customer experiences. Other key topics we’ll discuss include:

  • The broader trend of A.I. – impact on experience and engagement 
  • Your journey to customer engagement maturity – Strategies, developments, and how to get there 
  • Immature vs. high complexity customer engagement 
  • Implementing A.I. – the people, process, technology, and strategy

Join Us at this Event

Event RSVP





-

Who Should Attend

Speakers

If you'd like to recommend a speaker, please email speakerinquiry@argyleforum.com

Kelly Hendricks

Kelly Hendricks

Area Vice President, Global Customer Service

Verizon

Ian Jacobs

Ian Jacobs

Principal Analyst

Forrester Research

Ramkumar Ravichandran

Ramkumar Ravichandran

Director-Analytics, Experimentation & Data Science

Visa

Abhijit Thosar

Abhijit Thosar

Vice President - Customer Journeys, Design Thinking and Innovation

BNP Paribas Group - Bank of the West

Agenda

Download Agenda
8:00am - 8:30am
Networking Breakfast
8:30am - 8:35am
Argyle Executive Forum Opening Remarks
8:35am - 8:40am
Participant Introductions
8:40am - 9:00am
Bold360 Remarks

Ian Jacobs
Senior Analyst 
Forrester Research

9:00am - 9:40am
Panel Discussion

Moderator:
Ian Jacobs
Principal Analyst
Forrester Research

Panelists: 

Kelly Hendricks
Area Vice President, Global Customer Service
Verizon

Ramkumar Ravichandran
Director-Analytics, Experimentation & Data Science 
Visa

Abhijit Thosar
Vice President - Customer Journeys, Design Thinking and Innovation 
BNP Paribas Group - Bank of the West

9:40am - 10:00am
Coffee Break
10:00am - 10:50am
Interactive Roundtable Discussions
10:50am - 11:00am
Key Takeaways & Summation

*Please note, the agenda is subject to change

The information, views, and opinions expressed by speakers and other participants at our conferences are those of the individual and do not necessarily reflect the views and opinions of Argyle Executive Forum.

Argyle Executive Forum, its directors and officers, do not guarantee that any information provided by a speaker or other participant is accurate or complete and Argyle Executive Forum does not endorse any opinions that may be presented.

Sponsors

This event will feature insights from top executives, including

Event Partner

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value. By leveraging the power of A.I., Bold360 helps personalize and enhance every engagement – no matter where it takes place – allowing companies to deliver better and more consistent customer experiences seamlessly across both A.I. and agent-based interactions. Bold360 delivers groundbreaking intelligence with out-of-the-box simplicity and helps agents do what they do best – be human. For more information, visit www.bold360.com.

Interested in sponsoring an event?

Speak to one of our dedicated sponsorship teams sponsorship@argyleforum.com

Sponsorship Information

Advisory Board

We are proud to share with you the following Argyle Industry Influencers. Their contributions to Argyle help keep the programs we offer our membership current and relevant, so we can continue delivering you premiere experiences, content development, and membership engagement.