Customer Experience (CX)

Virtual Event

2018 Customer Experience Virtual Event: Customer Experience Trends: What to Expect in 2019

Dec 04, 2018, 1:00 pm - 2:15 pm

Overview

In many ways, giving customers an exceptional experience matters even more than delivering a great product or service at the right price. To meet these changing expectations, businesses across industries are transitioning from traditional methods of providing service and support to more customer-centric digital engagement strategies. Many are evaluating emerging technologies like Artificial Intelligence (AI) and chatbots, and expanding the number of engagement channels they offer in order to modernize their engagement approach and improve operational efficiency.

With the help of Vanson Bourne, Bold360 conducted a global survey of 850 business decision-makers and 4,500 consumers to understand this year’s customer engagement trends and uncover what matters most to businesses and consumers as we move into 2019.

Join Argyle, in partnership with Bold360, for a webinar which will reveal the results of this survey and examine:

• Which channels matter most to consumers today and into the future
• What consumers think about the current state of customer service and support
• How companies are responding to new consumer behaviors
• How emerging technologies will impact your digital engagement processes
• What AI means for the future of your contact center
• An example of success: What metrics you can expect

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Speakers

If you'd like to recommend a speaker, please email speakerinquiry@argyleforum.com

Speaker's profile image

Ross Haskell

Digital Engagement Strategist

Bold360 By LogMeIn

Speaker's profile image

Mary Ann Kerr

Director, Global Operations

Coty

Speaker's profile image

Douglas Kramon

Senior Director, Fan Support & Customer Care Operations

ESPN

Speaker's profile image

Chip Liebenow

Director - Customer Care

Home Depot

Agenda

This event will feature insights from top executives, including

Download Agenda
1:00pm - 1:05pm
Argyle Opening Remarks
1:05pm - 1:25pm
Thought Leadership Spotlight

Ross Haskell
Digital Engagement Strategist
Bold360 By LogMeIn

1:25pm - 2:00pm
Panel Discussion

Moderator:
Ross Haskell
Digital Engagement Strategist
Bold360 By LogMeIn

Panelists:
Mary Ann Kerr
Director, Global Operations
Coty

Douglas Kramon
Senior Director, Fan Support & Customer Care Operations
ESPN

Chip Liebenow
Director – Customer Care
Home Depot

2:00pm - 2:10pm
Audience Q&A
2:10pm - 2:15pm
Argyle Closing Remarks

Sponsors

Interested in sponsoring an event ?

Speak to one of our dedicated sponsorship teams sponsorship@theargyleforum.com

Sponsorship Information

This event will feature insights from top executives, including

Event Partner

Bold360 is an intelligent customer engagement solution that provides businesses with actionable customer insights to efficiently deliver richer and more personalized experiences in real time. Bold360 provides the digital channels and tools needed to engage and support consumers as they seamlessly move across self-service and agent-assisted channels like chat, email, messaging and social, while presenting agents with the full context of those interactions through a single pane of glass. Bold360 improves contact center efficiencies and delivers better customer experiences that build loyalty, advocacy and grow share of wallet. For more information, visit www.bold360.com.

Advisory Board

We are proud to share with you the following Argyle Industry Influencers. Their contributions to Argyle help keep the programs we offer our membership current and relevant, so we can continue delivering you premiere experiences, content development, and membership engagement.