Customer Experience (CX)

Lunch

2019 CX Leadership Lunch: Customer First Journey Mapping

Chicago, IL - Jun 12, 2019

Overview

Companies are losing business because of an increasing challenge to understand today’s complex customer. With more options and personalization in the market place available across different touchpoints becomes a need to understand when a customer is happy or in need of additional support. It is crucial for every organization developing a concrete customer journey map to understand what is happening with each customer. But customer journey mapping can be a large endeavor with all the departments, technology, and opinions that are involved. With all these voices involved, understanding customer behavior becomes lost in a sea of data and processes. 

Join Argyle, in partnership with Quadient, as we explore how to keep consumers the top priority when building a customer journey map during our 2019 CX Lunch: Customer First Journey Mapping. 

Join us for lunch to discuss: 

  • How to highlight customer needs, technical obstacles, and emotions throughout every interaction 
  • What are the most important steps to creating a customer journey map 
  • How to turn concepts into actions when building a customer journey map 
  • How to keep a customers’ needs first when developing actionable journey maps

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Speakers

If you'd like to recommend a speaker, please email speakerinquiry@argyleforum.com

Avi Greenfield

Avi Greenfield

Sr. Director of Product Marketing, CJM

Quadient

Agenda

This event will feature insights from top executives, including

Download Agenda
12:55pm - 1:10pm
Arrival and Lunch
1:10pm - 1:15pm
Argyle Opening Remarks
1:15pm - 1:35pm
Quadient Remarks
1:35pm - 1:50pm
Roundtable Discussions
1:50pm - 1:55pm
Argyle Closing Remarks

Sponsors

Interested in sponsoring an event ?

Speak to one of our dedicated sponsorship teams sponsorship@argyleforum.com

Sponsorship Information

This event will feature insights from top executives, including

Event Partner

Quadient helps companies deliver meaningful interactions with current and future customers. A Neopost Digital Company, the Quadient portfolio of technology enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions bring together and activate the entire organization in the name of customer experience, through better collaboration and visibility into the customer journey.

Quadient supports thousands of clients and partners worldwide in the financial services, insurance and service provider industries in their quest to achieve customer experience excellence via mobile, digital, social media and print technologies.

Advisory Board

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