Customer Experience (CX)

Virtual Event

2019 CX Virtual Event:
5 Tactics to Increase Customer Engagement

- Oct 15, 2019, 1:00 pm - 2:15 pm EST

Overview

CX leaders rely on new industry tactics to gain competitive advantage and avoid falling behind. To ensure exceptional customer engagement there is a need to balance self-service and human interactions, effectively master omnichannel strategies, and take advantage of new technologies like AI/ML. Customers expect seamless and frictionless experiences, and with the tools available to CX leaders today this is nowhere near impossible.

Join Argyle Executive Forum, in partnership with Bold360 by LogMeIn, to learn ways to gain actionable insights & methods to increase customer engagement. In this webinar, we’ll discuss:

  • Mastering omnichannel solutions and creating seamless journeys between AI and human agents
  • Leveraging Chatbots/AI technology to enhance the brand to consumer relationship
  • Balancing self-service and human interaction
  • Using data driven insights to improve customer experience
  • Managing the heightened expectations of today’s customer

Register to view on demand

We will get back to you shortly

Who Should Attend

Speakers

If you'd like to recommend a speaker, please email speakerinquiry@argyleforum.com

Kiran Jain

Kiran Jain

Sr. Enterprise Architect

Freddie Mac

Bodee Kittikamron

Bodee Kittikamron

Global Director, Digital and Corporate Marketing

Littelfuse

Nicole Lawler

Nicole Lawler

Senior Product Marketing Manager

LogMeIn

Steven Nghe

Steven Nghe

Head of Marketing & Communications

Kloeckner Metals Corporation

Agenda

This event will feature insights from top executives, including

Download Agenda
1:00pm-1:05pm
Argyle Opening Remarks
1:05pm-1:25pm
Thought Leadership Spotlight

Nicole Lawler
Senior Product Marketing Manager
LogMeIn

1:25pm-2;00pm
Panel Discussion
2:00pm-2:10pm
Audience Q&A
2:10pm-2:15pm
Argyle Closing Remarks

Sponsors

Interested in sponsoring an event ?

Speak to one of our dedicated sponsorship teams sponsorship@argyleforum.com

Sponsorship Information

This event will feature insights from top executives, including

Event Partner

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value. By leveraging the power of A.I., Bold360 helps personalize and enhance every engagement – no matter where it takes place – allowing companies to deliver better and more consistent customer experiences seamlessly across both A.I. and agent-based interactions. Bold360 delivers groundbreaking intelligence with out-of-the-box simplicity and helps agents do what they do best – be human. For more information, visit www.bold360.com.

Advisory Board

We are proud to share with you the following Argyle Industry Influencers. Their contributions to Argyle help keep the programs we offer our membership current and relevant, so we can continue delivering you premiere experiences, content development, and membership engagement.