Customer Experience (CX)

Virtual Event

2019 CX Virtual Event:
5 Tactics to Increase Customer Engagement

- Oct 15, 2019, 1:00 pm - 2:15 pm EST


CX leaders rely on new industry tactics to gain competitive advantage and avoid falling behind. To ensure exceptional customer engagement there is a need to balance self-service and human interactions, effectively master omnichannel strategies, and take advantage of new technologies like AI/ML. Customers expect seamless and frictionless experiences, and with the tools available to CX leaders today this is nowhere near impossible.

Join Argyle Executive Forum, in partnership with Bold360 by LogMeIn, to learn ways to gain actionable insights & methods to increase customer engagement. In this webinar, we’ll discuss:

  • Mastering omnichannel solutions and creating seamless journeys between AI and human agents
  • Leveraging Chatbots/AI technology to enhance the brand to consumer relationship
  • Balancing self-service and human interaction
  • Using data driven insights to improve customer experience
  • Managing the heightened expectations of today’s customer

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Who Should Attend


If you'd like to recommend a speaker, please email

Kiran Jain

Kiran Jain

Sr. Enterprise Architect

Freddie Mac

Bodee Kittikamron

Bodee Kittikamron

Global Director, Digital and Corporate Marketing


Nicole Lawler

Nicole Lawler

Senior Product Marketing Manager


Steven Nghe

Steven Nghe

Head of Marketing & Communications

Kloeckner Metals Corporation


This event will feature insights from top executives, including

Download Agenda
Argyle Opening Remarks
Thought Leadership Spotlight

Nicole Lawler
Senior Product Marketing Manager

Panel Discussion
Audience Q&A
Argyle Closing Remarks


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Sponsorship Information

This event will feature insights from top executives, including

Event Partner

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value. By leveraging the power of A.I., Bold360 helps personalize and enhance every engagement – no matter where it takes place – allowing companies to deliver better and more consistent customer experiences seamlessly across both A.I. and agent-based interactions. Bold360 delivers groundbreaking intelligence with out-of-the-box simplicity and helps agents do what they do best – be human. For more information, visit

Advisory Board

We are proud to share with you the following Argyle Industry Influencers. Their contributions to Argyle help keep the programs we offer our membership current and relevant, so we can continue delivering you premiere experiences, content development, and membership engagement.