Customer Experience (CX)

Virtual Event

2019 CX Virtual Event: Bringing Personalized and Proactive Experiences to the Digital World

- Mar 26, 2019, 1:00 pm - 2:15 pm EST

Overview

When browsing through department stores, you often approach a sales representative for help whether it be size, color, or different options. Imagine a situation in which the sales representative informs you they’ll have your item ready to try in 3-4 hours. As absurd as this sounds, this is exactly what businesses do to their online visitors. Shoppers who are on their website and ready to make a purchase in that moment must reach out for assistance and are often expected to wait hours, or even days. This doesn’t have to be the case. With proactive engagement, you can bring the personalized, proactive in-store experience to the digital world. By leveraging artificial intelligence chatbots, you can scale one-on-one interactions to thousands of customers at just the right moment. 

Join Argyle Executive Forum, in partnership with BOLD360, in our 2019 CX Virtual Event: Bringing Personalized and Proactive Experiences to the Digital World. During the event we’ll discuss the following topics:

  • How to collect more qualified leads, increase revenue and reduce support costs
  • What is proactive engagement and why does it matter?
  • How to scale personalized engagements to thousands of website visitors
  • Examples of proactive engagement for different use cases
  • Best practices for enabling proactive engagement

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Speakers

If you'd like to recommend a speaker, please email speakerinquiry@argyleforum.com

Speaker's profile image

Jess Farrell

Vice President, Institutional Marketing

State Street

Speaker's profile image

Ryan Lester

Director, Customer Engagement Technologies

Bold360 by LogMeIn

Speaker's profile image

Rosilyn Rayborn

Vice President, Brand and Creative Services

Associa

Speaker's profile image

Lee Watts

Chief Marketing Officer

Smith, Gambrell & Russell

Agenda

This event will feature insights from top executives, including

Download Agenda
1:00pm - 1:05pm
Argyle Opening Remarks
1:05pm - 1:25pm
Thought Leadership Spotlight

Ryan Lester
Director, Customer Engagement Technologies
LogMeIn

1:25pm - 2:00pm
Panel Discussion

Panel Moderator:
Ryan Lester
Director, Customer Engagement Technologies
LogMeIn

Panelists:
Jessica Farrell
Vice President, Institutional Marketing
State Street

Rosilyn Rayborn
Vice President, Brand and Creative Services
Associa

Lee Watts
Chief Marketing Officer
Smith, Gambrell & Russell

2:00pm - 2:10pm
Audience Q&A
2:10pm - 2:15pm
Argyle Closing Remarks

Sponsors

Interested in sponsoring an event ?

Speak to one of our dedicated sponsorship teams sponsorship@argyleforum.com

Sponsorship Information

This event will feature insights from top executives, including

Event Partner

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value. By leveraging the power of A.I., Bold360 helps personalize and enhance every engagement – no matter where it takes place – allowing companies to deliver better and more consistent customer experiences seamlessly across both A.I. and agent-based interactions. Bold360 delivers groundbreaking intelligence with out-of-the-box simplicity and helps agents do what they do best – be human. For more information, visit www.bold360.com.

Advisory Board

We are proud to share with you the following Argyle Industry Influencers. Their contributions to Argyle help keep the programs we offer our membership current and relevant, so we can continue delivering you premiere experiences, content development, and membership engagement.