Customer Experience (CX)

Virtual Event

2019 CX Virtual Event: Chatbots Aren't The Only Technology That Can Help Improve Your CX

- Jul 30, 2019, 1:00 pm - 2:15 pm EST

Overview


In the world of customer service and support, artificial intelligence is often equated with chatbot. But with all these new emerging technologies, the only answer doesn’t have to be a friendly chatbot answering customer questions on your website. It can also work behind the scenes to help employees deliver great experiences. Learn how these technologies can be the invisible hero, creating delightful and more humanized connections - without the customer even knowing it. 

Join Argyle Executive Forum, in partnership with LogMeIn, as we explore what new technologies are out there to improve your customers’ experience and how it can improve your bottom line. 

We'll explore: 

  • What are some current technology options and how to fully integrate them in your current MarTech stack 
  • What customers are saying about new technology and are they ready to adopt it 
  • How do we use these technologies to make our customer journey more effective 
  • How technology is already upgrading contact centers to a more efficient use of our employees

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Speakers

If you'd like to recommend a speaker, please email speakerinquiry@argyleforum.com

Dan Brousseau

Dan Brousseau

Senior Vice President of Client Experience

City National Bank

Ryan Lester

Ryan Lester

Senior Director

Customer Engagement Technologies

Mark Villalovos

Mark Villalovos

Director, Customer Experience Strategy and Transformation

Sears Holdings Corporation

Agenda

This event will feature insights from top executives, including

Download Agenda
1:00pm - 1:05pm
Argyle Opening Remarks
1:05pm - 1:25pm
Thought Leadership Spotlight
1:25pm - 2:00pm
Panel Discussion
2:00pm - 2:10pm
Audience Q&A
2:10pm - 2:15pm
Argyle Closing Remarks

Sponsors

Interested in sponsoring an event ?

Speak to one of our dedicated sponsorship teams sponsorship@argyleforum.com

Sponsorship Information

This event will feature insights from top executives, including

Event Partner

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value. By leveraging the power of A.I., Bold360 helps personalize and enhance every engagement – no matter where it takes place – allowing companies to deliver better and more consistent customer experiences seamlessly across both A.I. and agent-based interactions. Bold360 delivers groundbreaking intelligence with out-of-the-box simplicity and helps agents do what they do best – be human. For more information, visit www.bold360.com.

Advisory Board

We are proud to share with you the following Argyle Industry Influencers. Their contributions to Argyle help keep the programs we offer our membership current and relevant, so we can continue delivering you premiere experiences, content development, and membership engagement.