Customer Experience (CX)

Virtual Event

2019 CX Virtual Event: How AI Is Helping Create Empowered and Efficient Support Teams

- Aug 14, 2019, 1:00 pm - 2:15 pm EST

Overview

When it comes to support, AI is positioned by many as the death knell for customer service jobs. However, for many organizations this isn’t only inaccurate, the truth is quite the opposite. AI is enabling customer service agents to be more efficient at their jobs. Business are now relying on AI to relieve the commonplace tasks for CSRs so they can focus on the larger situations that are plaguing consumers. As a result, customer support teams are experiencing wide-ranging benefits that are making them more productive and empowered. 

Join Argyle Executive Forum, in partnership with Bold360 by LogMeIn, for an in-depth look at why deploying AI for support teams has made organizations more efficient and able to deliver exceptional customer experiences. 

In this forum, we’ll discuss: 

  • How AI can be used to support the employees that support your customers
  • Why employee-facing AI deployments have benefited all departments of the organization
  • Where AI can be used to support the knowledge gaps in the customer service departments
  • How companies are using CSRs and AI to leverage a seamless customer experience

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Speakers

If you'd like to recommend a speaker, please email speakerinquiry@argyleforum.com

Frank Borovsky

Frank Borovsky

Vice President, IT

Club Car, Ingersoll Rand

Rich Dorfman

Rich Dorfman

Vice President, Customer Experience

Eastern Bank

Joel Layton

Joel Layton

VP, eCommerce and Digital Marketing

ADP

Chris Savio

Chris Savio

Senior Product Marketing Manager

Bold360 by LogMeIn

Agenda

This event will feature insights from top executives, including

Download Agenda
1:00pm - 1:05pm
Argyle Opening Remarks
1:05pm - 1:25pm
Thought Leadership
1:25pm - 2:00pm
Panel Discussion
2:00pm - 2:10pm
Audience Q&A
2:10pm - 2:15pm
Argyle Closing Remarks

Sponsors

Interested in sponsoring an event ?

Speak to one of our dedicated sponsorship teams sponsorship@argyleforum.com

Sponsorship Information

This event will feature insights from top executives, including

Event Partner

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value. By leveraging the power of A.I., Bold360 helps personalize and enhance every engagement – no matter where it takes place – allowing companies to deliver better and more consistent customer experiences seamlessly across both A.I. and agent-based interactions. Bold360 delivers groundbreaking intelligence with out-of-the-box simplicity and helps agents do what they do best – be human. For more information, visit www.bold360.com.

Advisory Board

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