Customer Experience (CX)


2019 CX Virtual Event:
How AI Is Helping Create Empowered and Efficient Support Teams

Aug 14, 2019, 1:00 pm - 2:15 pm EST


When it comes to support, AI is positioned by many as the death knell for customer service jobs. However, for many organizations this isn’t only inaccurate, the truth is quite the opposite. AI is enabling customer service agents to be more efficient at their jobs. Business are now relying on AI to relieve the commonplace tasks for CSRs so they can focus on the larger situations that are plaguing consumers. As a result, customer support teams are experiencing wide-ranging benefits that are making them more productive and empowered. 

Join Argyle Executive Forum, in partnership with Bold360 by LogMeIn, for an in-depth look at why deploying AI for support teams has made organizations more efficient and able to deliver exceptional customer experiences. 

In this forum, we’ll discuss: 

  • How AI can be used to support the employees that support your customers
  • Why employee-facing AI deployments have benefited all departments of the organization
  • Where AI can be used to support the knowledge gaps in the customer service departments
  • How companies are using CSRs and AI to leverage a seamless customer experience

Register to view on demand

Who Should Attend


If you'd like to recommend a speaker, please email

Frank Borovsky

Frank Borovsky

Vice President, IT

Club Car, Ingersoll Rand

Rich Dorfman

Rich Dorfman

Vice President, Customer Experience

Eastern Bank

Joel Layton

Joel Layton

Vice President, eCommerce and Digital Marketing


Chris Savio

Chris Savio

Senior Product Marketing Manager

Bold360 by LogMeIn


Download Agenda
1:00pm - 1:05pm
Argyle Opening Remarks
1:05pm - 1:25pm
Thought Leadership
1:25pm - 2:00pm
Panel Discussion
2:00pm - 2:10pm
Audience Q&A
2:10pm - 2:15pm
Argyle Closing Remarks


This event will feature insights from top executives, including

Event Partner

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value. By leveraging the power of A.I., Bold360 helps personalize and enhance every engagement – no matter where it takes place – allowing companies to deliver better and more consistent customer experiences seamlessly across both A.I. and agent-based interactions. Bold360 delivers groundbreaking intelligence with out-of-the-box simplicity and helps agents do what they do best – be human. For more information, visit

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Sponsorship Information

Advisory Board

We are proud to share with you the following Argyle Industry Influencers. Their contributions to Argyle help keep the programs we offer our membership current and relevant, so we can continue delivering you premiere experiences, content development, and membership engagement.