Customer Experience (CX)

Virtual Event

2019 CX Virtual Event: Is 2019 the Year of the Human?

- May 22, 2019, 1:00 pm - 2:15 pm EST

Overview

Automated customer support has a bad reputation and perhaps it’s well-deserved. We’ve all cringed at the sound of the automated voice on the other end of the line asking us for the same account number we just entered. As the next wave of chatbots re-emerge in the customer service arena with promises to make life better for everyone, we’re seeing a backlash against artificial intelligence (AI). From Super Bowl ads to break-room conversations, people are expressing their concerns about an AI takeover. That fear is based on the misconception that bots can do all the same things human agents can. 

Join Argyle Executive Forum, in partnership with LogMeIn, for an in-depth look at the difference between intelligence and cognition, and what this means for the future of human customer support. We’ll explore: 

  • Human cognition vs. intelligence and the limits of AI 
  • The fear that bots will drive human customer service agents into extinction 
  • How to automate processes without automating relationships 
  • Shifting, not disappearing, jobs for humans

Request Invite to this Event

We will get back to you shortly

Speakers

If you'd like to recommend a speaker, please email speakerinquiry@argyleforum.com

Frank Borovsky

Frank Borovsky

Vice President, Customer Experience and IT

Club Car

Darren Holland

Darren Holland

Sr. Director of Operations

Cox Communications

Swati Mehta

Swati Mehta

Director of Quality & Performance, Patient Experience

Vituity

Anne Mercogliano

Anne Mercogliano

VP of Customer Experience and Growth

Good Eggs

Coty Smith

Coty Smith

Product Manager

Bold360 by LogMeIn

Agenda

This event will feature insights from top executives, including

Download Agenda
1:00pm-1:05pm
Argyle Opening Remarks
1:05pm-1:25pm
Thought Leadership Spotlight
1:25pm-2:00pm
Panel Discussion
2:00pm-2:10pm
Audience Q&A
2:10pm-2:15pm
Argyle Closing Remarks

Sponsors

Interested in sponsoring an event ?

Speak to one of our dedicated sponsorship teams sponsorship@argyleforum.com

Sponsorship Information

This event will feature insights from top executives, including

Event Partner

Bold360 is an intelligent customer engagement solution that provides businesses with actionable customer insights to efficiently deliver richer and more personalized experiences in real time. Bold360 provides the digital channels and tools needed to engage and support consumers as they seamlessly move across self-service and agent-assisted channels like chat, email, messaging and social, while presenting agents with the full context of those interactions through a single pane of glass. Bold360 improves contact center efficiencies and delivers better customer experiences that build loyalty, advocacy and grow share of wallet. For more information, visit www.bold360.com.

Advisory Board

We are proud to share with you the following Argyle Industry Influencers. Their contributions to Argyle help keep the programs we offer our membership current and relevant, so we can continue delivering you premiere experiences, content development, and membership engagement.