Customer Experience (CX)

Virtual Event

2019 CX Virtual Event: Leveraging AI To Drive Your Customer Experience To The Top

- Jun 13, 2019, 1:00 pm - 2:15 pm EST

Overview

The stakes of customer experience are high, and with new communication channels, more touchpoints, and higher customer expectations, you must continue to evolve or face being left behind. Time is running out for companies who cannot meet the demands of customers in the digital age. So how do you take the first step to improving your customer experience? Artificial intelligence (AI) accelerates an organization’s ability to take on new technologies, but it is essential that your strategy, processes, and organization are set up to take advantage of all that AI has to offer. 

Join Argyle Executive Forum, in partnership with Bold360 by LogMeIn, for an in-depth look at leveraging AI to make measurable improvements and push your customer experience above the rest. We’ll explore: 

  • How to measure the experience you are giving your customers today
  • An approach to conquer the customer engagement maturity gap so you won’t fall behind your competition 
  • The impact that AI can have on CSAT scores, NPS, conversion, and revenue Improving employee experience to ultimately improve the customer experience

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Speakers

If you'd like to recommend a speaker, please email speakerinquiry@argyleforum.com

Amber Gregorio

Amber Gregorio

Senior Product Marketing Manager

Bold360 by LogMeIn

Michael Moore

Michael Moore

EVP of Customer Operations, Digital Networks Group

21st Century Fox

Mary Salvatera

Mary Salvatera

Sr. Creative Director, Customer Experience

Comcast

Raj Sivasubramanian

Raj Sivasubramanian

Customer Experience Insights Manager

Airbnb

Agenda

This event will feature insights from top executives, including

Download Agenda
1:00pm-1:05pm
Argyle Opening Remarks
1:05pm-1:25pm
Thought Leadership Spotlight

Amber Gregorio
Senior Product Marketing Manager
Bold360 by LogMeIn

1:25pm-2:00pm
Panel Discussion: Leveraging AI to Drive Your Customer Experience to the Top
2:00pm-2:10pm
Audience Q&A
2:10pm-2:15pm
Argyle Closing Remarks

Sponsors

Interested in sponsoring an event ?

Speak to one of our dedicated sponsorship teams sponsorship@argyleforum.com

Sponsorship Information

This event will feature insights from top executives, including

Event Partner

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value. By leveraging the power of A.I., Bold360 helps personalize and enhance every engagement – no matter where it takes place – allowing companies to deliver better and more consistent customer experiences seamlessly across both A.I. and agent-based interactions. Bold360 delivers groundbreaking intelligence with out-of-the-box simplicity and helps agents do what they do best – be human. For more information, visit www.bold360.com.

Advisory Board

We are proud to share with you the following Argyle Industry Influencers. Their contributions to Argyle help keep the programs we offer our membership current and relevant, so we can continue delivering you premiere experiences, content development, and membership engagement.