Customer Experience (CX)

Virtual Event

2019 CX Virtual Event:
Using AI to Elevate Customers' Experience along Every Point in their Journey

- Jul 16, 2019, 1:00 pm - 2:15 pm EST

Overview

Today, businesses are struggling to live up to growing customer expectations. For some companies, the challenges arise at a single point in the customer journey such as product consideration or agent enablement. For others, the challenges span multiple points in the customer lifecycle. Cutting-edge organizations are using AI to influence every aspect of their customer’s experience from consideration to post-purchase behaviors. 
  
Join Argyle Executive Forum, in partnership with Bold360 by LogMeIn, to learn how businesses can successfully dissect these challenges and identify where AI can deliver value and progressively change their CX. 

We’ll discuss: 

  • Trends driving the need for AI at different steps in the customer journey 
  • How to identify where AI can have the most value for your business 
  • How is AI already changing different industries through delivering the answers they are searching for

Register to view on demand

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Who Should Attend

Speakers

If you'd like to recommend a speaker, please email speakerinquiry@argyleforum.com

Chris Savio

Chris Savio

Senior Product Marketing Manager

Bold360 by LogMeIn

Rachna Dayal

Rachna Dayal

Director, Transforming Customer Experience

Johnson & Johnson

Christian Jensen

Christian Jensen

SVP Customer Service, Sr Group Manager

Citi

Stephanie Plunkett

Stephanie Plunkett

Senior Director Consumer and Regulatory Research

Altria

Patrick Waller

Patrick Waller

Director of eCommerce

Otter Products

Agenda

Download Agenda
1:00pm-1:05pm
Argyle Opening Remarks
1:05pm-1:25pm
Thought Leadership Spotlight
1:25pm-2:00pm
Panel Discussion
2:00pm-2:10pm
Audience Q&A
2:10pm-2:15pm
Argyle Closing Remarks

Sponsors

This event will feature insights from top executives, including

Event Partner

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value. By leveraging the power of A.I., Bold360 helps personalize and enhance every engagement – no matter where it takes place – allowing companies to deliver better and more consistent customer experiences seamlessly across both A.I. and agent-based interactions. Bold360 delivers groundbreaking intelligence with out-of-the-box simplicity and helps agents do what they do best – be human. For more information, visit www.bold360.com.

Interested in sponsoring an event?

Speak to one of our dedicated sponsorship teams sponsorship@argyleforum.com

Sponsorship Information

Advisory Board

We are proud to share with you the following Argyle Industry Influencers. Their contributions to Argyle help keep the programs we offer our membership current and relevant, so we can continue delivering you premiere experiences, content development, and membership engagement.