Customer Experience (CX)


2019 CX Virtual Event:
Using AI to Elevate Customers' Experience along Every Point in their Journey

Jul 16, 2019, 1:00 pm - 2:15 pm EST


Today, businesses are struggling to live up to growing customer expectations. For some companies, the challenges arise at a single point in the customer journey such as product consideration or agent enablement. For others, the challenges span multiple points in the customer lifecycle. Cutting-edge organizations are using AI to influence every aspect of their customer’s experience from consideration to post-purchase behaviors. 
Join Argyle Executive Forum, in partnership with Bold360 by LogMeIn, to learn how businesses can successfully dissect these challenges and identify where AI can deliver value and progressively change their CX. 

We’ll discuss: 

  • Trends driving the need for AI at different steps in the customer journey 
  • How to identify where AI can have the most value for your business 
  • How is AI already changing different industries through delivering the answers they are searching for

Register to view on demand

Who Should Attend


If you'd like to recommend a speaker, please email

Chris Savio

Chris Savio

Senior Product Marketing Manager

Bold360 by LogMeIn

Rachna Dayal

Rachna Dayal

Director, Transforming Customer Experience

Johnson & Johnson

Christian Jensen

Christian Jensen

SVP Customer Service, Sr Group Manager


Stephanie Plunkett

Stephanie Plunkett

Senior Director Consumer and Regulatory Research


Patrick Waller

Patrick Waller

Director of eCommerce

Otter Products


Download Agenda
Argyle Opening Remarks
Thought Leadership Spotlight
Panel Discussion
Audience Q&A
Argyle Closing Remarks


This event will feature insights from top executives, including

Event Partner

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value. By leveraging the power of A.I., Bold360 helps personalize and enhance every engagement – no matter where it takes place – allowing companies to deliver better and more consistent customer experiences seamlessly across both A.I. and agent-based interactions. Bold360 delivers groundbreaking intelligence with out-of-the-box simplicity and helps agents do what they do best – be human. For more information, visit

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Sponsorship Information

Advisory Board

We are proud to share with you the following Argyle Industry Influencers. Their contributions to Argyle help keep the programs we offer our membership current and relevant, so we can continue delivering you premiere experiences, content development, and membership engagement.