2019 CX/CMO Virtual Event: Improving Business Services with Customer Insights in the Age of Data Privacy
- Nov 13, 2019, 12:00 pm - 1:00 pm EST
In the 21st century, we’ve seen social media, digital media, and new technologies transform how businesses and organizations create and distribute information to customers – but what else is needed to achieve competitive advantage?
The answer is effective customer engagement and empathy. The fundamental principal of an organization is providing an experience that keeps the customer coming back – and that’s where consistent, meaningful dialogue comes in.
Engaging with your customer provides immense value for both sides of the exchange, which is why CX leaders should understand what’s needed operationally to ensure customer service and support interactions are executed in a meaningful way and value is delivered to the customer.
Join Argyle Executive Forum, in partnership with ServiceNow, to learn from Paul Greenberg, President of The 56 Group, along with insightful CX and customer service professionals about how to engage and transform your customer experience process in order to provide value on both sides of the exchange
In this event, we’ll discuss:
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The 56 Group
The 56 Group
Chief Experience Officer
Director Of Customer Service
Tennessee Department of Human Services
This event will feature insights from top executives, including
ServiceNow was started in 2004 with the belief that getting simple stuff done at work can be easy, and getting complex multiple step tasks completed can be painless. From the beginning, ServiceNow envisioned a world where anyone could create powerful workflows to get enterprise work done. Today, ServiceNow is the cloud-based platform that simplifies the way we work. ServiceNow software automates, predicts, digitizes and optimizes business processes and tasks, across IT, Customer Service, Security Operations, Human Resources and more, to create a better experience for your employees and customers while transforming your enterprise. ServiceNow is how work gets done.
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