Customer Experience (CX)

Virtual Event

2019 CX Virtual Event:
The Communications Revolution: How Businesses Create Value through Empathy & Impactful Engagement

- Nov 13, 2019, 12:00 pm - 1:00 pm EST

Overview

In the 21st century, we’ve seen social media, digital media, and new technologies transform how businesses and organizations create and distribute information to customers – but what else is needed to achieve competitive advantage?

The answer is effective customer engagement and empathy. The fundamental principal of an organization is providing an experience that keeps the customer coming back – and that’s where consistent, meaningful dialogue comes in.

Engaging with your customer provides immense value for both sides of the exchange, which is why CX leaders should understand what’s needed operationally to ensure customer service and support interactions are executed in a meaningful way and value is delivered to the customer.

Join Argyle Executive Forum, in partnership with ServiceNow, to learn from Paul Greenberg, President of The 56 Group, along with insightful CX and customer service professionals about how to engage and transform your customer experience process in order to provide value on both sides of the exchange


In this event, we’ll discuss:

  • Creating a customer service and CX strategy that defines both customer engagement goals and outcomes needed for their achievement
  • How to use empathy as a strategy for delivering the best customer experience
  • The value exchange provided through customer interactions and its benefits
  • Customer experience’s larger impact on businesses and society

Register for this Webinar

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Who Should Attend

Speakers

If you'd like to recommend a speaker, please email speakerinquiry@argyleforum.com

Landon Cook

Landon Cook

Director Of Customer Service

Tennessee Department of Human Services

Paul Greenberg

Paul Greenberg

Managing Principal

The 56 Group

Sherif Mityas

Sherif Mityas

Chief Experience Officer

TGI Fridays

Agenda

Download Agenda
12:00pm - 12:05pm
Argyle Opening Remarks
12:05pm - 12:30pm
Thought Leadership Presentation

Paul Greenberg
Managing Principal
The 56 Group

12:30pm - 12:50pm
Fireside Chat

Moderator:

Paul Greenberg
Managing Principal
The 56 Group

Panelists:

Sherif Mityas
Chief Experience Officer
TGI Fridays

Landon Cook
Director Of Customer Service
Tennessee Department of Human Services

12:50pm - 1:00pm
Audience Q&A & Closing Remarks

Sponsors

This event will feature insights from top executives, including

Event Partner

ServiceNow was started in 2004 with the belief that getting simple stuff done at work can be easy, and getting complex multiple step tasks completed can be painless. From the beginning, ServiceNow envisioned a world where anyone could create powerful workflows to get enterprise work done. Today, ServiceNow is the cloud-based platform that simplifies the way we work. ServiceNow software automates, predicts, digitizes and optimizes business processes and tasks, across IT, Customer Service, Security Operations, Human Resources and more, to create a better experience for your employees and customers while transforming your enterprise. ServiceNow is how work gets done.

Interested in sponsoring an event?

Speak to one of our dedicated sponsorship teams sponsorship@argyleforum.com

Sponsorship Information

Advisory Board

We are proud to share with you the following Argyle Industry Influencers. Their contributions to Argyle help keep the programs we offer our membership current and relevant, so we can continue delivering you premiere experiences, content development, and membership engagement.