Customer Experience (CX)

Webinar

CX WEBINAR:
Empowering Front-line Employees Through a Modern Approach to Customer Experience

Mar 26, 2020, 1:00 pm - 2:15 pm EST

Overview

While businesses are rapidly evolving, their customer engagement approaches need to meet the growing demands of customers by introducing new channels and new user-technologies. However, while businesses frequently enhance their customer-facing tools, the technology support teams they are armed with aren’t being invested in at nearly the same pace. As a result, employees on the front-lines are starting to feel the pain and leaders should start to take notice.

Join Argyle Executive Forum, in partnership with LogMeIn, for our CX webinar to hear results from a global survey conducted on 341 customer experience managers and 482 customer-facing employees working in both physical locations and call centers from organizations of all sizes across multiple industries.

Topics of discussion are included, but not limited to:
· How customer expectations are changing the role of support teams
· Gaps in how support teams are equipped
· Customer frustration impacts on agent satisfaction
· Trends and perceptions on agents facing AI implementations

Register to view on demand

Who Should Attend

Speakers

If you'd like to recommend a speaker, please email speakerinquiry@argyleforum.com

Karen Jackson

Karen Jackson

Vice President, Customer Experience

Prologis

Erin McMillan

Erin McMillan

AVP of Client Operations

Cox Automotive

Chris Savio

Chris Savio

Senior Product Marketing Manager, Bold360

LogMeIn

Jason Vorel

Jason Vorel

Global Customer Support Center Manager, Semiconductor Products

Texas Instruments Incorporated

Agenda

Download Agenda
1:00pm - 1:05pm
Argyle Opening Remarks
1:05pm - 1:25pm
Thought Leadership Spotlight
1:25pm - 2:00pm
Panel Discussion
2:00pm - 2:10pm
Audience Q&A
2:10pm - 2:15pm
Argyle Closing Remarks

Sponsors

This event will feature insights from top executives, including

Event Partner

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Sponsorship Information

Advisory Board

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