Customer Experience (CX)


The New Seamless:
Engagement Re-imagined for the Modern Customer Experience

Jun 11, 2020, 1:00 pm - 2:15 pm EST


In today's landscape, brands that leverage innovative customer experience solutions are changing the way they communicate with and service their customers. Join us for a panel discussion with Kate Showalter, Senior Director of Customer Service and PMO at Crate and Barrel, and Mike McCarron, VP of Customers at Gladly, on how Crate and Barrel has applied nearly 60 years of customer service experience to re-imagine modern customer engagement for its customers.


What You'll Learn:

  • How companies can effectively create seamless experiences, across all channels ,while maintaining personalized relationships is a critical business and revenue driver.
  • How to re-imagine what the ideal customer engagement can and should look like moving forward.
  • How leveraging modern and seamless technology makes the shopping experience easy and satisfying for customers on all fronts.

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Who Should Attend


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Mike McCarron

Mike McCarron

VP Customers


Kate Showalter

Kate Showalter

Senior Director, Customer Service and PMO

Crate and Barrel


Download Agenda
1:00pm - 1:05pm
Argyle Opening Remarks
1:05pm - 1:25pm
Thought Leadership Spotlight
1:25pm - 2:00pm
Panel Discussion
2:00pm - 2:10pm
Audience Q&A
2:10pm - 2:15pm
Argyle Closing Remarks


This event will feature insights from top executives, including

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    Advisory Board

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